Preview game licensing issue

Games bought on my sons acct are not showing licensing attached to them. They can only be played on the console they were purchased on. I was told by xbox support over the phone that there has been an issue with preview members not having license agreements
attached to their purchased games. Forza Horizon 2, The crew, Dovetail games Euro Fishing are purchased, but no license is attached.

:)

 

PREVIEW PROGRAM RUINING MY EXPERIENCE

It was clearly stated that any content downloaded while in the current Preview would only be playable on a console in the Preview. You should have resolved the issue with it not working in the first place while you were still in Preview.

Maybe you should try to get the purchase refunded so you can purchase the content again. That would be done by contacting billing support for your region.

The issue is the change to the common store front (Win10, Mobile, Xbox, Holodeck) in the current Preview build. Other consoles not in Preview are still accessing the old store and the content in the new one and it's licensing is not the same as the content
in the old storefront and it's licensing. The titles are the same but not the licensing. MS is responsible, sure, but you leaving Preview didn't help at all and I don't think due to the content license that you can really do anything except try to get the
refund and rebuy or be patient and wait.

 

Xbox One Games Licensing Issue?

As this might be a bug related to the preview program I suggest posting it in the preview forums instead

forums.xbox.com/.../default.aspx

 

That is part of the preview. Once the update is released to the public, he will be able to play them on other consoles.

 

I wanted to get the post up as soon as possible, so I am adding more info here. I spoke with xbox support for well over an hour just trying to get a post on the preview/ early access forum, because there was nothing they could do to help me. On multiple
devices, including MICROSOFT surface pro 3, I could not get to the forum. 2 agents sent me different links via email. I think there should be a better way to get this fixed, other than having an xbox support agent tell you, you must post on a forum to get
this fixed. I just have to post this and hope someone is listening. I must assume that the individual or individuals who help have a phone in their office. Why couldn't xbox support just put me in touch with them? I don't mind being a guinea pig, but at least
have a person I can speak with when the early access system causes major, known issues.

 

If that is true, something should have been said about this before hand. It makes no sense. The agent checked and found the purchases but there was no license attached. Why would a preview update not allow the license to be applied to purchased games? If
this is the reason, it should be resolved immediately, not when the update is made public.

 

Without a license, I really don't own the game.

 

Notes about the preview builds are released in the preview program dashboard and preview program forums. Sot he information is out there. The current preview includes changes to the store which is why licenses are only working for consoles on the preview
program until the update is released publicly.

 

Just read it. Says nothing about not aquiring a license when purchasing games. Can you point out where it says this?

 

Changes to the store isn't saying we are selling you games with no license attached.

 

If you bought the game and you have been playing it, then you have a license. It's just not acting like a normal license right now because of the preview program.

 

Going by this logic, if I were to upgrade or change consoles, my games would be unplayable unless I purchase them again. If that is a known, stated part of the update, thatis more than dissapointing.

 

It's only while the update is in preview. Once the update is released to the public it won't be an issue.

 

Xbox support should be aware of such an issue. They are aware there is an issue, but not what it is, or what the solution may be. They are the ones saying there is no license attached to the purchase. There words not mine. Again, if you can't play it on
a different console, it's not licensed. Also, if you know where it says all of this, please point it out to me. I've read everything I can find on the update, didn't see a word about it. Licensing is an all or nothing item. You have one or you don't. Other
people are having problems with license agreements even on the system they purchased games on. On top of tgat, I have 3 groups of friends who game share and are having no problems with licensing at all. Games they bought since the update work just fine.

 

I shouldn't have to wait for the full update to play game with my son that we already purchased.