Preview Dashboard registered to different account.

I received an invitation to download and launch the preview Dashboard app. It says console is registered to a different account. I chatted with "Al B" in tech support and he said to post here so preview team can fix it. Al B said he went ahead and registered
the preview dashboard to our console using our serial number but we still get the message that it is registered to a different account. Can you please fix this? My son was so excited to receive the "welcome to preview dashboard" message and now he can't access
it.

Thank you.

:)

 

Xbox Preview Program

In the Xbox One preview program dashboard it says that the console is registered to a different account.

 

Console is already registered to a different account

When I try and access the Xbox Preview Dashboard, I get the "sorry, this console has already been registered to a different account" dialogue.

Some account has already registered this console on preview. How can this be removed so I can control what audience the console is on?

 

You would need to access the preview forums for official support only staff members over there can work it all out.

If you get a message that states the group cannot be found let me know i'll try to get a staff member over here to help you out thanks!

 

I got a message that group can't be found. I clicked the link given to me by the Microsoft tech during and online chat and ended up here. Can you get me over to the preview forum or get someone to help me out? Thanks.

 

Hey there i just want to make sure you have the right gamertag since you mentioned it was your son who had the message in their in box on Xbox one giving them access to the program.

If you want to keep the gamertag private you can PM me.

 

The gamertag shown is my son's. I used my email address but that is his tag/account. Thanks for getting us some help with this.

 

I PM'd the forum staff member Mister Beep lets wait until he gets here if you have any other questions I'll be glad to answer them if possible.

 

Hey gamerfreak45610!

I've added the appropriate roles to access the the
Preview Support Forum PurpleNurpe offered earlier. Go ahead and hop over there for further assistance!