PREVIEW CUSTOMER

Discus and support PREVIEW CUSTOMER in XBoX Games and Apps to solve the problem; Purchased the game Diablo 3: Reaper of Souls. Its showing that i purchased in billing and contacted customer service and they see the purchase also.... Discussion in 'XBoX Games and Apps' started by Nuteko, Jul 23, 2016.

  1. Nuteko
    Nuteko Guest

    PREVIEW CUSTOMER


    Purchased the game Diablo 3: Reaper of Souls. Its showing that i purchased in billing and contacted customer service and they see the purchase also. Representative says that there was no license attached to the purchase. This made it so that i could not
    play the game on any other system other then the system that i purchased it on. Reference #1348390919

    :)
     
    Nuteko, Jul 23, 2016
    #1
  2. antdonta8
    antdonta8 Guest
    Preview customer

    my black ops 3 is not working at all it was working about 2 months ago and now it is not working at all
     
    antdonta8, Jul 23, 2016
    #2
  3. {Parity}
    {Parity} Guest
    {Parity}, Jul 23, 2016
    #3
  4. Smwutches
    Smwutches Guest

    PREVIEW CUSTOMER

    There is a known issue with the current update that games can only be played on consoles that are in the preview program. Once the update is made public, everything should work correctly.

    For issues with the preview program, it's best to post in the preview program forums -

    forums.xbox.com/.../default.aspx
     
    Smwutches, Jul 23, 2016
    #4
  5. Nuteko
    Nuteko Guest
    Yea, this is where the representative told me to post this. Is there an ETA on the release of the update?
     
    Nuteko, Jul 23, 2016
    #5
  6. Smwutches
    Smwutches Guest
    My guess would be early August, but I don't think they've announced an official date yet.
     
    Smwutches, Jul 23, 2016
    #6
  7. Nuteko
    Nuteko Guest
    The link that you provided also sends me to a page that says Group Not Found!
     
    Nuteko, Jul 23, 2016
    #7
  8. Smwutches
    Smwutches Guest

    PREVIEW CUSTOMER

    You'll have to have a member of support provide access for you. I sent a link to this thread to one of them.
     
    Smwutches, Jul 23, 2016
    #8
  9. E4 TARK BATLCAT
    E4 TARK BATLCAT Guest
    Thanks Smwutches, I have posted this in the preview dashboard forums, for my brother, thanks for trying to get this resolved.

    forums.xbox.com/.../2190957.aspx
     
    E4 TARK BATLCAT, Nov 2, 2018
    #9
  10. {Parity} Win User

    Preview customer

  11. Nuteko Win User

    PREVIEW CUSTOMER

    The link that you provided also sends me to a page that says Group Not Found!
  12. Twizted Team Win User

    Preview customer

    Hello!

    Preview Program support can be found here: forums.xbox.com/.../default.aspx : though it does sound like an OS bug you ran
    into. Be sure when this issue occurs to hold your Xbox button on the controller and navigate to Report a problem so it can be addressed with a future update. You can try completely shutting down the Xbox and clearing cache by holding the power button on
    the console for 30 seconds or so. Though this isn't guaranteed to work.

    If you would like to opt-out of the Preview Program you can do so by loading the Xbox Preview Dashboard app, going to Registration, and selecting Change to remove. This will wipe your console and revert to the latest public OS. Then you'll need to download
    ALL your games again.

    Hope this helps!

    Fibre
  13. Smwutches Win User

    PREVIEW CUSTOMER

    There is a known issue with the current update that games can only be played on consoles that are in the preview program. Once the update is made public, everything should work correctly.

    For issues with the preview program, it's best to post in the preview program forums -

    forums.xbox.com/.../default.aspx
  14. Smwutches Win User

    PREVIEW CUSTOMER

    You'll have to have a member of support provide access for you. I sent a link to this thread to one of them.
Thema:

PREVIEW CUSTOMER

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