Prepaid visa gift card redeemed from vault

DxSMOKEx · Jun 6, 2018

i redeemed a prepaid visa gift card from the vault and I have yet to receive any shipping info or anything. This was weeks ago... Is this how you treat loyal customers?

:)

Smwutches · Jun 6, 2018

Missing digit code for visa reward.

It needs to be redeemed at Digital Wallet

I did this and all the options I had was for a digital or physical Visa card and neither of those have a 25 character code that can be redeemed on Xbox
Click to expand...

That is correct. What you would have redeemed from the vault is a prepaid Visa card, not an Xbox gift card.

Faded Warrior · Jun 6, 2018

I was sent either wrong redeem codes or wrong redemption link

I redeemed a $25 and a $10 prepaid visa from the VIP vault. The codes I was sent were 16 digits and the link to use them was to my Microsoft account where its a 25 character code you enter. I'm assuming the link is wrong since their visa prepaid cards and
not Microsoft store gift cards

XBLRewards8 · Jun 7, 2018

Hello DxSMOKEx,

Apologies for the inconvenience. We have escalated your issue with our Vault team and are investigating.

XBLRewards8 · Nov 3, 2018

Hello DxSMOKEx,

Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
down menu that appears.

Here are the redemption instructions that should have been in your email:

To redeem your prize from a browser:

• Go to www.prepaiddigitalsolutions.com

• Enter your prepaid digital token

• Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.

Smwutches

It needs to be redeemed at http://prepaiddigitalsolutions.com

I did this and all the options I had was for a digital or physical Visa card and neither of those have a 25 character code that can be redeemed on Xbox

That is correct. What you would have redeemed from the vault is a prepaid Visa card, not an Xbox gift card.

MuderFace1

It needs to be redeemed at http://prepaiddigitalsolutions.com

I did this and all the options I had was for a digital or physical Visa card and neither of those have a 25 character code that can be redeemed on Xbox

That is correct. What you would have redeemed from the vault is a prepaid Visa card, not an Xbox gift card.

Yes and the instructions provided by Xbox state you can redeem for a visa card or redeem a 25 digit code on the Xbox Store and at no time is there an option for a 25 digit code. The instructions need to be change

Smwutches

The instructions that were sent were wrong. The website to redeem them on is correct and you would choose to have them either email the Visa gift card or mail you a card. Since you ordered a Visa gift card from the vault, you would get a Vida gift card,
not an Xbox gift card.

XBLRewards8

Hello DxSMOKEx,

Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
down menu that appears.

Here are the redemption instructions that should have been in your email:

To redeem your prize from a browser:

• Go to www.prepaiddigitalsolutions.com

• Enter your prepaid digital token

• Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.

XBLRewards8

Hello DxSMOKEx,

Apologies for the inconvenience. We have escalated your issue with our Vault team and are investigating.

Prepaid visa gift card redeemed from vault