Prepaid Codes

Having trouble redeeming my prepaid code to renew my 12 months of Xbox Live Gold.

I have tried to renew on the Xbox and the Microsoft Website.

The code has been checked my Microsoft and it is valid as well as it has not been used.

My Xbox Live Gold ended today, I have a confirmation email as well as Microsoft support confirming it has ended. But, when I now enter my code to be redeemed a message says that I have an existing subscription which is stopping me from redeeming my code.

Can anyone help?

:)

 

Need help redeeming my xbox live code

I tried redeeming the code in my browser on my computer using these instructions, big mistake. It said "thank you, you redeemed your code" and then exited me out. No gamertag registration whatsoever. I thought the whole point of redeeming my code was to create a gamer tag, but no just exits me out. I then tried redeeming my code on my xbox (so that I could create the gamer tag) and it said "sorry, code already redeemed."

so what the... what do I do now?

 

Gold subscription does not except prepaid cards.edit

Not sure how in 2016, you don't use debit or credit cards but that's just me.

Anyway, could someone else confirm if using prepaid VISAs work or not? You could always go to gamestop or bestbuy, use your prepaid VISA card on a subscription xbox live card. That should work. Perhaps order a digital code on amazon with your prepaid VISA. I'm pretty sure they accept it.