prepaid code in wrong country

After 2 hours chatting with the support. they advised me to change the location of my xbox.

that solved the problem, like you said.

Thanks man!

Hello

I've had a similar issue in the past and had to call support to request a refund, as long as you still have the card or receipt they should be able to see what went wrong.

Alternatively you could purchase the taken king from the Dutch Xbox Marketplace by changing your website region (NOT ACCOUNT REGION) to the Netherlands and after the purchase is made just switch it back to Belgium.

I suggest first calling Xbox Support to see if they can do anything about it

Belgium

• Hours of Operations (Dutch):
  • Monday - Friday: 10:00 AM - 6: 00 PM
    
  • Saturday/Sunday: Closed
  • Phone: + 32 27106180 or 0800 7 9790
    FREE
  • Hearing impaired (TTY): 0800
    79 791 FREE
• Hours of Operations (French):
  • Monday-Friday: 10:00 AM - 6: 00 PM
    
  • Saturday-Sunday: Closed
  • Phone: + 32 27106180 or 0800 7 9790
    
  • Hearing impaired (TTY) 0800
    9791 7
  • Customers in Luxembourg only: 8002 1013
    or 3420808165
  • Contact page http://support.xbox.com/nl-BE/contact-us?isChatCallAvailable=false
    

are you sure they were prepaid NZ ms points some countrys do carry multi national points you need to take that up with the vender

(usually unsupported countries do that)

because prepaid MS points are region locked ALL OF THEM

and they cannot be redeemed in the wrong region accounts there is no IFs about it

redeeming a wrong region ms points in the incorrect region is a INVALID code error

you can purchase australian ms points online on your xbox with your australian account with an australian creditcard but you cannot buy prepaid nz ms points cards and put them on a australian account that comes back with invalid code error

(lower right corner will state the region)



nz ms points can be purchased as a prepaid card or on a nz account

Prepaid codes are region locked so the code could only be used for the country it was made for. Since Latvija is not a supported country, it would not work there.

yeah!! change country region for redeem correctly prepaid code