Prepaid code error

Hi , i can't realize my 3 months gold live gift card (i get this with new xbox one). Until saturday i have the same info:

Sorry something wrong. Try again later

XBOS-5002

98621db9-524a-4cfd-8e1d-4ebb28636610

2017/03/28 - 05:25:14 UTC

:)

 

MY XBOX LIVE GOLD 12 MONTH SUBSCRIPTION KEY DOES NOT WORK

If your prepaid code isn’t working, or if you see an error message or error code when you try to redeem it, try the solutions on this page.

How to Redeem Xbox Redeem Codes

 

Redeem code

You can redeem your code here: https://redeem.microsoft.com

If in any case that your prepaid code isn’t working, or if you see an error message or error code when you try to redeem it, try the solutions on this page:
http://support.xbox.com/billing/prepaid-codes/prepaid-code-errors

 

Hi there,

Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at http://billing.microsoft.com and http://account.microsoft.com/services for any outstanding amount issues. After that try redeeming the code on
both xbox console and via xbox.com/redeemcode

Also check that account , console and code region match, using different regions van cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at Contact Us | Xbox Support

 

me 2 . it is so frustrating and support are not acting .