Prepaid card XBOX 360 Live Gold Membership issue

Hello,

I have recently used a new prepaid 12m gold subscription on a new account and, while I can go online in games and apps without issues, I cannot get any of the free games and the marketplace still asks me to "Go Gold Now" when I check.It is weird because
on my profile it does say I have gold for a year.

What can I do? I have the same issue on both PC and XBOX....

Thanks

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

1 year of Live Gold for $39 until 2/1 only on Amazon.

I was just on Amazon and you can get 1 year of Live Gold for $39. Saves $20.


http://www.amazon.com/gp/product/B002VBWIP6/ref=oh_d__o00_details_o00__i00?ie=UTF8&psc=1


This came at the perfect time for me as I only has 1 month left!


Items Ordered Price
1 of: Xbox Live 12 Month Gold Membership [Online Game Code]
Condition: New
Sold by: Amazon Digital Services Inc
$39.99



Dear Richard Keller,


This mail is confirmation that you have successfully renewed Prepaid 12M Xbox LIVE Gold. The subscription will expire on Sunday, March 01, 2015. Here is a description of the service:

Get the most from your Xbox One and Xbox 360 with unrivaled multiplayer gaming, premier entertainment apps, Internet Explorer, and exclusive member benefits. At the end of 12 months, your Gold membership will automatically downgrade to a free Xbox Live Membership, unless you use another prepaid card or change your membership renewal options (go to www.xbox.com/live/accounts). Additional subscriptions and requirements apply for some Xbox Live Gold features. See xbox.com/live. Broadband Internet, games, and media content sold separately. Subject to Xbox Live Terms of Use.

Thank you for being a valued member of Xbox Live Gold. To find out more about the features and benefits of your Xbox Live Gold membership, visit Xbox Live | Xbox

Thank you for using Microsoft Online Services.

The Xbox Live Team

 

According to your profile here you are not gold

Redownload your profile if this isn't your account you are talking about

If it is it then are you ssure it wasn't a trial ?

If it was a 14day trial you need a paid membership