Prepaid 3M Xbox LIVE Gold activation problem

Hello. Today i bought 3 Month Xbox Live Gold code, but i cant activate. When I type a code error occurs:

"Something went wrong

Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

Xbos-0x8016138D

c85c5263-ea57-44b5-9d02-25219391c6b1"

Maybe someone knows how i can fix it?

:)

 

Free 1 month subscription but cannot download games

In my Services & subscriptions page I can see:

Subscription

Prepaid 3M Xbox LIVE Gold

Expires on

3/24/2016

Paid with

Prepaid card

 

credits of xbox live rewards

I have a problem with the credits of xbox live rewards ,I have not been credited points for activation of prepaid annual subscription to xbox live gold occurred on December 11, 2014.

 

Hey there Ineq90!

Sorry to hear about the code redemption issue! If you haven't already, I recommend running through the steps listed in our Prepaid Code Troubleshooting page. If you are still unable to redeem
your code, be sure to let us know. Thanks in advance!

 

Hello, thank you for answer.

Yes i still have a problem with this key. Every day i trying to write him, but i get an error like this:

"Something went wrong

Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

Xbos-0x8016138D

5179061b-aa3f-4a72-99b3-09ec7090c69d

2015/11/11 - 19:44:15 UTC