Prepaid 3M Xbox live card quit working

Hi there,

the best thing to do is to contact official Xbox Support in a situation like this.

They should be able to check what has caused this to happen, for example a previous subscription via payment option that wasn't stopped for renewal.

To contact Xbox Support use the Phone or Microsoft Support Chat option at http://support.xbox.com/contact-us

In my Services & subscriptions page I can see:

Subscription

Prepaid 3M Xbox LIVE Gold

Expires on

3/24/2016

Paid with

Prepaid card

Hi there,

Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at http://billing.microsoft.com and http://account.microsoft.com/services for any outstanding amount issues. After that try redeeming the code on
both xbox console and via xbox.com/redeemcode

Also check that account , console and code region match, using different regions van cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at http://support.xbox.com/contact-us

Same deal, same xbos-3019 error. Did you get your problem resolved?

Hi again, I say for sure if prepaid cards would work. I have seen subscription cards (3m/12m gold) work sometimes, but microsoft point cards would not work.

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Also, I cannot suggest providing your account information to anyone as it is 1, against the terms of use to do so and 2, it's generally good practice for maintaining the security of your Xbox Live account. In theroy it would work, but again it's not recommended.
For microsoft point purchases on debit/credit or prepaid card, your physical region must match the region on your account.