Preorders and refunds

Two weeks ago I cancelled my preorder of just cause 4 and red dead redemption 2 through my billing history on my iPad. It has been over two weeks now and I still havent gotten my money back. When and will I get reimbursed?

:)

 

pre orders at game.

Keep your reciept, they should refund anything with it? Even for preorders.

 

Anyone else getting preorder refunds from Amazon or elsewhere?

I am going thru my email and I have 2 refunds from Amazon on my Xbox One games.
I got this same email for all the games I preordered thru Amazon, bring the game cost
down to only $48.99 each.


Item: Call of Duty: Ghosts - Xbox One
Quantity: 1
ASIN: B00CX6XKK6
Reason for refund: Pre-order price protection

Here's the breakdown of your refund for this item:

Item Refund: $11.00
Item Tax Refund: $0.77

 

Hello MatrixStx939,

Thank you for bringing this issue to our attention. That is a great question. All refund information or issues are handled by the
Xbox Support Team. Be sure to let us know the results!

 

You would want to contact support and speak to billing for assistance. Contact Us | Xbox Support

Keep in mind that if you paid with credit card or Paypal you aren't charged for pre-orders until about 10 days before the game releases. So you may not have actually been charged already.

 

How did you actually pay? With credit or with a card? If you paid by card, it's likely the money was never actually taken from your account.

 

Hey there Matrix!

As previously mentioned, depending on what payment method you went with, will determine when you are billed.

Here is a helpful article "Pre-order Xbox One digital games in the Microsoft Store."

I hope this helps

 

If you were able to “cancel” your pre-orders, that would indicate the payment has not yet been taken. If you were able to “refund” your orders, that would indicate that payment had been taken for them.

The release dates for both of those games are still quite a bit off, are you sure payment was taken for them?

 

when it comes to reenbursments i also recomened calling into 18004myxbox so you can speak to someone directly, im just more comfortable voicing my conerns over the phone

 

I would say contact support ASAP I think its too much time!!!