Preordered Forza Motorsport 7 on Sept. 19. Have not received 5000 bonus rewards credits...

hammerhead12494 · Oct 4, 2017

As the title states, I have not gotten my Xbox Live Rewards credits for my purchase. What do I need to do to get the credits applied to my account?

:)

Maverick3800 · Oct 4, 2017

Rewards Credit and Keys for Forza 7

I bought Forza 7 using the link on the Xbox Live Rewards - Forza 7 promo page. I purchased the game last weekend, and have not yet received the 10 bonus entries and the 5000 credits.

Osprey 0028 · Oct 4, 2017

Reward credits and keys for Forza 7 Preorder

I bought Forza 7 using the link on the Xbox Live Rewards - Forza 7 promo page. I purchased the game on September 30th

and have not yet received the 10 bonus entries and the 5000 credits.

XBLRewards8 · Oct 5, 2017

Hello hammerhead12494,

From the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

Since it is not the end of the offer, it is too early to see Credits for completion of the offer.

XBLRewards8

Hello hammerhead12494,

From the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

Since it is not the end of the offer, it is too early to see Credits for completion of the offer.

XBLRewards3

Hi chaos. Keys have been added to your account. Credits have not yet been awarded but will be pending by next week. Sorry for the long delay.

Smwutches

The credits should show as pending about 96 hours after the promotion ends.

Smwutches

There has not been an offer to receive 15,000 credits just for preordering that game. It has been part of 2 games on demand punchcard offers. In order to quaify, you have to purchase a total of 3 eligible preorders to complete the offer and receive the credits.

For help with bonus content, you would want to post in the Sales and Promotions forum since that is not a Rewards program offer.

Smwutches

For help with the Rewards program, you'll want to post in the Rewards program forum. There were no offers to receive credits for preordering Recore digitally. If you preordered it as a physical disc from microsoftstore.com and did not receive the credits,
Rewards support will have to look into it.

Gears credits would depend on when you preordered it and if it was preordered digitally or physically.

Preordered Forza Motorsport 7 on Sept. 19. Have not received 5000 bonus rewards credits...