Preorder purchase for a game in march of this year and havent recieved my reward point

I had made a preorder purchase for division in march and havent received my entitled reward points neither for renewal of my account over the years. Can someone from the reward department enlighten my case that has been open with Microsoft for months, thank
you.

:)

 

reward points

i havent recieved my rewards points for the last few months also just brought the beging of the month titanfall 2 and battlefield 1 deluxe edition bundle set for the 6000 rewards points and i havent recieved them and also been buying stuff on the dash board
for the last year and been doing surveys and havent had the reward points from that neither wats going one

 

Not synching with my purchases

My xbox rewards are no longer synching with my purchases, I have spent around 200 dollars in the last 2 months and havent recieved any rewards points for my purchases

 

As of July 1, 2014, there are no offers to receive credits for renewing gold.

There were no offers to receive credits just for preordering The Division digitally. Depending on when it was purchased, it could have counted towards one of two different games on demand punchcards, but you would have needed to purchase other eligible games
in order to complete the offer and receive the credits.

If there are any other offers you're looking for credits from, you'll want to post in the Xbox Rewards Questions forum in order for support to check into it for you.