Preorder Punchcard not updated

ItsCurtisPlays · Jan 29, 2018

My perorder Punchcard hasn't updated even thought I preordered Monster Hunter and Dragonball FighterZ on the 23rd. I have included screenshot of my punchcard plus one of each preorder.

:)

Luypie · Jan 29, 2018

Preorder punchcard challenge

The demand preorder punchcard is running from 1 october till 31 december. The games you can preorder now only go as far as 17 november (The Sims 4) . Do games released after 17 november still count for your punchcard challenge?

(e.g. I preorder 2 games now (from list till 17 november) and preorder a game later, that is not at the current list (but releases before 31 december) , does that count for 3 games on my punchcard?)

AtrumMihi · Jan 29, 2018

Preorder punchcard

I never received my rewards for the preorder punchcard. The 3 games showed up as preordered on the punchcard but no points.

XBLRewards8 · Jan 30, 2018

Hello ItsCurtisPlays,

Apologies for the inconvenience. There is currently an issue with our data source for purchases that is in the process of being resolved. Due to this source being down, we do not have purchase data from after January 22nd. Since your purchases were made
on the 23rd, we have not yet received this information. Once this issue is resolved, and we begin to be fed purchase information again, you should see the offer progress as expected. Our most recent update from the team resolving this issue has informed us
that it should be resolved shortly. Again, we apologize for the delay as our purchase data recovers and begins to get caught up on the last week.

Smwutches

VIP and the punchcard are two separate then. In order to qualify for the punchcard, the games have to be preordered during the offer period. Anything preordered before October 1 would not be eligible.

XBLRewards8

Hello ItsCurtisPlays,

Apologies for the inconvenience. There is currently an issue with our data source for purchases that is in the process of being resolved. Due to this source being down, we do not have purchase data from after January 22nd. Since your purchases were made
on the 23rd, we have not yet received this information. Once this issue is resolved, and we begin to be fed purchase information again, you should see the offer progress as expected. Our most recent update from the team resolving this issue has informed us
that it should be resolved shortly. Again, we apologize for the delay as our purchase data recovers and begins to get caught up on the last week.

Smwutches

For help with the Rewards program, you'll want to post in the Xbox Rewards Questions support forum.

XBLRewards8

Hello SubatomicSlash,

As stated in the FAQ for this offer, you must make three eligible pre-orders during the offer period to complete this offer. Since your purchase of Call of Duty was not within the offer period, you have not yet completed this offer.

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) digital Games on Demand titles in the Microsoft Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order
each game before its shown release date to qualify. Please note that retail Microsoft Store purchases do not apply. Please visit http://www.worldtimeserver.com or another world time
database to determine local time.

Smwutches

If you preordered it before October 1, it would not be eligible for the games on demand punchcard.

Preorder Punchcard not updated