Preorder Punchcard not rewarding points.

Artelleri · Dec 23, 2016

I preordered 3 titles from the preorder punchcard. They all show preordered and delivered and yet I have not received my points.

Titles pre-ordered :

Titanfall 2

Dishonored 2

Dead Rising 4

All delivered all over 96 hours old and still no points, what happened?

:)

AtrumMihi · Dec 23, 2016

Preorder punchcard

I never received my rewards for the preorder punchcard. The 3 games showed up as preordered on the punchcard but no points.

bloosuga · Dec 23, 2016

Xbox Rewards - Punch Card Releases

There are two separate deals going on right now with that, there's the Games on Demand punchcard which does not include digital pre-orders and there's a pre-order one going on where you have to preorder through microsoftstore.com and that one is pre-order a game that ships before June 30th to get 15,000 reward points.

Artelleri · Dec 23, 2016

REally disappointed this has not even gotten a look yet.. Xbox support Please ?!!?!

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · Dec 23, 2016

The staff works Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to respond to posts. Due to the Holiday you likely will not hear from them until Tuesday or Wednesday next week.

XBLRewards8 · Nov 3, 2018

Hello Artelleri,

Since only your pre-order of Dead Rising 4 was made within the offer period, it was the only purchase that awarded a punch. You need three punches in order to complete the offer and receive Credits.

bartvincke1

did you purchase through the punchcard link or via other means ( store, site ) ?

if through punchcard you should get the points, if by any other means you won't.

but then you should have received your purchase reward points ( amount excl vat x100 ) which should be around 5000+ points as well

in my case it was 5206 purchase points. if I had not preordered and used the punchcard it would have been 6000

XBLRewards8

Hello Artelleri,

Since only your pre-order of Dead Rising 4 was made within the offer period, it was the only purchase that awarded a punch. You need three punches in order to complete the offer and receive Credits.

Artelleri

REally disappointed this has not even gotten a look yet.. Xbox support Please ?!!?!

Murphs-A47006C9-2185

The staff works Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to respond to posts. Due to the Holiday you likely will not hear from them until Tuesday or Wednesday next week.

Smwutches

If you preordered before the punchcards began, they wouldn't have counted. If you preordered after and they didn't complete, contact Microsoft Rewards support via the contact link at the bottom of the Rewards site.

Preorder Punchcard not rewarding points.