preorder not showing up

xMike JSSx · Feb 11, 2018

I paid yesterday for the Kingdom Destiny $64 preorder and it has yet to appear in my game libary or recent activity in my account. Yet my card company says Microsoft billed me for it. Anyone else encounter this?

:)

Mister Maka · Feb 11, 2018

Preorder content not showing up

Hey there OmnuslashNe0.

Is it possible you purchased the game on a different account? Unfortunately the pre-order items aren't accessible between accounts using the Xbox Home feature which may explain why the account you're using can't access the content.

OmnislashNe0 · Feb 11, 2018

Preorder content not showing up

Hello there. I preordered the digital deluxe destiny 2 on my personal email through the Microsoft website and then downloaded all the content ON my xbox. When I went to play on the email my gamertag is linked to the pre order items never showed up in the
game even after I beat the campaign and reached level 20 but I can see it is downloaded. I need cold heart! Please help. Gamertag is

A SQUATINGBEAR

gds1972 · Feb 11, 2018

Hi

Can you please use
this link to confirm if the title appears in your list of game purchases. If the game does not appear in your list of purchases you will probably need to discuss this with the support team by using
Contact Us and when prompted select either the option to chat with Xbox Support or Request a call from support.

xMike JSSx · Feb 11, 2018

I did the link and it is not showing, called 18004myxbox and support said it shows transaction just my card was allowing it (whatever) ... my card had 120 roughly on it b4 transaction and now avaible funds is 60... you do the math. support did try running
it again and same thing, had him cancle it then called and cancled it on my card which now i have to wait three days to get my money back. sigh if i didnt have to deal with these probs xbox would be perfect. i hate the hassle. although im wondering if this
problem is just affecting my preorders. cause i purchased an addon this morning fine.

HAZMAT RADIO · Feb 11, 2018

With any pre-orders made with a credit card, the charge does not go through until 10 days before the actual release date of the game. But often there's a hold placed on the card and not an actual charge.

If you make a pre-order with the funds of your Microsoft account, it will pull the funds from there right away.

xMike JSSx · Nov 1, 2018

With any pre-orders made with a credit card, the charge does not go through until 10 days before the actual release date of the game. But often there's a hold placed on the card and not an actual charge.

If you make a pre-order with the funds of your Microsoft account, it will pull the funds from there right away.
Click to expand...

makes sense... but the game does release on the 13th and the order was placed on the 10th... so i say it should of gone threw. So if i do a preorder again using same card i should not worry that its not showing? A little confussed
cause support was telling me its to do with my bank not allowing it. I dont like using the prepay microcards for the reason i bought one b4 and it wouldnt work and then i had to go threw the retail store customer service to get my money back.

gds1972

Hi

Can you please use
this link to confirm if the title appears in your list of game purchases. If the game does not appear in your list of purchases you will probably need to discuss this with the support team by using
Contact Us and when prompted select either the option to chat with Xbox Support or Request a call from support.

HAZMAT RADIO

With any pre-orders made with a credit card, the charge does not go through until 10 days before the actual release date of the game. But often there's a hold placed on the card and not an actual charge.

If you make a pre-order with the funds of your Microsoft account, it will pull the funds from there right away.

xMike JSSx

I did the link and it is not showing, called 18004myxbox and support said it shows transaction just my card was allowing it (whatever) ... my card had 120 roughly on it b4 transaction and now avaible funds is 60... you do the math. support did try running
it again and same thing, had him cancle it then called and cancled it on my card which now i have to wait three days to get my money back. sigh if i didnt have to deal with these probs xbox would be perfect. i hate the hassle. although im wondering if this
problem is just affecting my preorders. cause i purchased an addon this morning fine.

xMike JSSx

With any pre-orders made with a credit card, the charge does not go through until 10 days before the actual release date of the game. But often there's a hold placed on the card and not an actual charge.

If you make a pre-order with the funds of your Microsoft account, it will pull the funds from there right away.

makes sense... but the game does release on the 13th and the order was placed on the 10th... so i say it should of gone threw. So if i do a preorder again using same card i should not worry that its not showing? A little confussed
cause support was telling me its to do with my bank not allowing it. I dont like using the prepay microcards for the reason i bought one b4 and it wouldnt work and then i had to go threw the retail store customer service to get my money back.

Mister Maka

Hey there OmnuslashNe0.

Is it possible you purchased the game on a different account? Unfortunately the pre-order items aren't accessible between accounts using the Xbox Home feature which may explain why the account you're using can't access the content.

preorder not showing up