Preorder credits

Jumpyo · Dec 9, 2016

Please take some time and read this post for context. (Preordered Dead Rising 4 physical a few hours before release day?).

Can you help me add the credits manually because I technically preordered it on the night of the 5th but I am afraid that I will not get the 15000 credits because you informed me that the order was recorded to be made on the 6th and is not eligible. I had
an email confirm that it was a preorder and that the order was made on the 5th, it only shipped on the 6th. Order number 12113394668.

Thank you.

:)

Smwutches · Dec 9, 2016

No credits posted?

Preorders are only eligible for credits if there is a specific offer for them when you preorder. The Games on Demand punchcard is currently the only preorder offer. In order to receive credits, you had to preorder 3 eligible games. Out of the games you ordered,
only Destiny and Middle Earth were eligible, so you would not have completed that offer and received credits.

Smwutches · Dec 9, 2016

preorder credits

The 15,000 credits should show as pending about 10-15 business days after the game shipped as long as you preordered a physical disc from microsoftstore.com.

XBLRewards8 · Dec 12, 2016

Hello Jumpyo,

If your purchase was made on the date you describe, then you should receive your Credits 15 days after shipping. If you do not see your Credits by that time, we will investigate and adjust your account as necessary.

Smwutches

For help with the Rewards program, you'll want to post in the Rewards program forum. There were no offers to receive credits for preordering Recore digitally. If you preordered it as a physical disc from microsoftstore.com and did not receive the credits,
Rewards support will have to look into it.

Gears credits would depend on when you preordered it and if it was preordered digitally or physically.

Smwutches

Preorders will only award credits if they are part of a specific offer on the site at the time. Currently the only preorder offer is the games on demand punchcard. You have to preorder 3 games in order to complete the offer and receive the credits. If you
don't preorder 3, you wouldn't have completed the offer and won't receive the credits. It's just per the terms and conditions.

Smwutches

In order to receive credits for preorders, they have to be eligible for a specific offer on the site at the time. Preorders are not eligible for VIP. In order to receive credits for Lego World, you would have needed to activate the current 6,000 credit offer
and have preordered it on or after March 1 as part of that offer.

Smwutches

Preorders are only eligible for credits if there is a specific offer for them when you preorder. The Games on Demand punchcard is currently the only preorder offer. In order to receive credits, you had to preorder 3 eligible games. Out of the games you ordered,
only Destiny and Middle Earth were eligible, so you would not have completed that offer and received credits.

Smwutches

Did you only preorder 1 game? In order to receive the 15,000 credits you had to preorder 3 games (it was the same offer as the current Games on Demand punchcard just with different games).

There are generally no offers to receive credits for purchasing hardware so there were no offers to receive credits for preordering the X or S. As of July 1, 2014, there are no offers to receive credits for renewing gold.

Preorder credits