Preorder content not showing up

Hello there. I preordered the digital deluxe destiny 2 on my personal email through the Microsoft website and then downloaded all the content ON my xbox. When I went to play on the email my gamertag is linked to the pre order items never showed up in the
game even after I beat the campaign and reached level 20 but I can see it is downloaded. I need cold heart! Please help. Gamertag is

A SQUATINGBEAR

:)

 

preorder not showing up

Hi

Can you please use
this link to confirm if the title appears in your list of game purchases. If the game does not appear in your list of purchases you will probably need to discuss this with the support team by using
Contact Us and when prompted select either the option to chat with Xbox Support or Request a call from support.

 

preorder not showing up

I paid yesterday for the Kingdom Destiny $64 preorder and it has yet to appear in my game libary or recent activity in my account. Yet my card company says Microsoft billed me for it. Anyone else encounter this?

 

Hey there OmnuslashNe0.

Is it possible you purchased the game on a different account? Unfortunately the pre-order items aren't accessible between accounts using the Xbox Home feature which may explain why the account you're using can't access the content.

 

I have a similar problem. My wife and I each have our own Xbox and Games with Gold (no home console shenanigans). I entered the code in the store for both devices and received the download confirmation. We each received the kill tracker ghost but neither
of us received the Coldheart. Any advice?

Thank you,