Premium xbox games installed on Windows 10 suddenly showing ads

I recommend checking the solutions mentioned here: I have Premium but I'm still seeing ads. – Microsoft Casual Games (zendesk.com)

If the problem persists, you can submit a support request: Submit a request – Microsoft Casual Games (zendesk.com)

Hi,

Realised late last night that when I sign on to my wife's PC, where the game works for me, it does NOT show a 'Premium' banner beside the avatar at the top right of the window.

On my own PC the game window initially is the same but when trying to connect, the 'Premium' banner suddenly appears and then the error occurs.

I think this banner is the key to my problem, I have never been a premium player but somehow the system thinks I am - when it is my own PC.

I have tried DELETE ALL COOKIES etc/ UNINSTALL SOLITAIRE/ RESTART/ INSTALL SOLITAIRE but the 'Premium' banner still appears then the error follows.

So I suspect there is something wrong at the Xbox server end?

Regards, Frank

I have a similar issue. I paid for the premium version on Windows 10, but Android still gets ads logged into the same xbox live account.

Hi there,

When you say premium do you mean Gold, or ad free on games like Solitaire or Ultimate Word Games?

There are only a few games that require an internet connection to play them. Have you checked out this

FAQ for preparing for offline play.

Hello James,

Sorry for the issue with premium not showing. If you just purchased the premium, sign out and then sign back in. Also check your purchase history to see if it shows there. If still having issues post on the

Microsoft casual games community and they will be able to assist you.

Thanks,

Brad