Premium Subscription

TerryBrewster · Jul 14, 2016

I have a Premium subscription on my computer at home.

I am able to log on using my computer at work and it syncs,only thing is I see ads.

Is the premium subscription only valid on the machine it was bought on or is it on my Microsoft account?

Both machines are Win 10

:)

SafeBasil516604 · Jul 14, 2016

Premium subscription

Do you actually have to purchase a premium subscription for each game in order to get rid of ads? I did purchase but am still getting ads.

XBF Brad A · Jul 14, 2016

Premium Subscription

Hello Megs,

Here is a guide to getting a callback.

When you go to
Contact Us :

Step 1 ----select Xbox One

Step 2 ----select no thanks

Step 3-----select games

Step 4 ----select request a call from support

Once they call explain thee issue and they will be able to help you. Being it not an Xbox issue they will most likely transfer you to Microsoft, but it definitely a way to get someone.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

Darker Reaper

I don't think they have the premium edition of the Battlefield 3 on the marketplace, so I'm going to go with it's just premium subscription and you'd need Battlefield 3 base game to play.

Edit: Just checked it's just the subscription. If your want the Battlefield 3 Premium edition (Base game and premium subscription) you'd have to buy if from a retailer.

GMS1stLDYCannon

Hello, no that is 2 separate games.

XBF Brad A

Hello Megs,

Here is a guide to getting a callback.

When you go to
Contact Us :

Step 1 ----select Xbox One
Step 2 ----select no thanks
Step 3-----select games
Step 4 ----select request a call from support

Once they call explain thee issue and they will be able to help you. Being it not an Xbox issue they will most likely transfer you to Microsoft, but it definitely a way to get someone.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

Megsateennow

Hi Eric - I have tried and tired to figure out how to contact them because it kept asking me the subject - do I click XBox for the subject? If not, what do I click?

KillerCrocNC

same here - I purchased the upgrade to Premium, which is supposed to be good for 1 year, in September 2017 but today I'm seeing ads ?

Premium Subscription