Premium subscription not showing after android update

JoanneBrownXT · Jan 2, 2017

Following an android update to 6.0 my premium subscription is not showing on my account and as a result the dreaded ads are back. Help

:)

AudreyMorehead · Jan 2, 2017

Where's my PREMIUM (annually-paid) subscription for Microsoft Solitaire app on my iPad?

My PREMIUM subscription (paid annually) for the Microsoft Solitaire app is NOT showing up on my iPad!! It DOES sow on my Android phone. Both devices have their latest respective updates.

NOT HAPPY!!

BounteousColt8 · Jan 2, 2017

Premium subscription transfer

I subscribed to Microsoft solitaire collection premium on Dec 13 on my Windows 10 device; my android devices are signing in on the same account but today the free one month premium time expired and my android apps cannot see the premium subscription I bought.
The Google store does not list the subscription, I assume because I purchased premium on Windows store. But when the Android app signs in to Microsft on the same account, shouldn't Microsoft tell the android app that that account has a subscription?

Golanth53 · Sep 1, 2017

I have the same problem but on a Win10 box. PLEASE HELP

Golanth53

I have the same problem but on a Win10 box. PLEASE HELP

SleepWalker629

I'm able to login with the user name and password from my Windows 10 upgrade account. It shows and updates points, awards and screen name but I can't get rid of the annoying ads. I never had to pay for a subscription for the same service twice on anything
before. I think it's glitch that Microsoft should fix. If the previous answer you got for this problem with Solitaire Collection is correct then I'll cancel it after my year is up. The Windows 10 version has problems upgrading points that the Android version
has no problems with that doesn't show in the free version. Why pay extra to get software that doesn't work as good as the free version?

OndoyBahista

It does not carry over on a different platform.

Lucas Lauer

Hello, Christine. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

According to the official website of the Microsoft Casual Games:

"Premium Subscriptions are only valid for the operating system on which they were purchased. This means that if you purchased Premium on your Windows device, it will only be valid on devices that run Windows and not valid on devices that run iOS or Android."

I believe this is also valid for ChromeOS and Android. Since they are different devices/operational systems, the ChromeOS premium subscription will not carry over to Android.

Source:

https://microsoftcasualgames.zendesk.com/hc/en-...

Feel free to ask back any questions.

HFK941

After the latest Windows update it is asking me to upgrade to premium. My subscription doesn't expire until January and now I got ads.

Premium subscription not showing after android update