Premium Solitaire still has ads on my phone app

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I believe they may be different versions, that's why you happen to have ads, but I suggest you contact Microsoft casual games support via the link below, so they can confirm this for you.

https://microsoftcasualgames.zendesk.com/hc/en-...

*Thank you in advance for contacting.

I am having the same issue with my purchased app 'Premium Solitaire Collection' - ADS and more ADS and wanting me to repurchase. I was on the phone for ages and all the Microsoft person did was download an ad blocker which did absolutely nothing. Searched the internet for help and tried every hint but still getting ads two months down the track.

Hi Robbie,



Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there. There is also a
support sitefor the casual games you can look over also.



Thanks,

Brad

Hi Garrymcmartin, my name is Adam.

I’m sorry to hear that you’re experiencing inappropriate ads while playing Microsoft Solitaire. I understand how frustrating it can be to have to deal with unwanted ads. Here are some steps you can take to reduce the number of ads you see:

1. Upgrade to the premium version of the app: The premium version of the app eliminates ads completely. It costs $1.99 per month or $14.99 per year.

2. Install an ad-blocker: You can install an ad-blocker like Adguard to block ads in the Solitaire game.

I hope these suggestions help you reduce the number of ads you see while playing Microsoft Solitaire.

Let me know if you have any other questions or concerns.
Adam.

Hi DaroldBorman! My name is Ricardo an independent advisor ready to help you with this situation!

The only way to remove ads in Microsoft Solitaire Collection is to upgrade to the Premium version in the app's settings.