premium already paid

MamaWolf587 · Apr 8, 2018

I recently had to recover my system. Now when i load the microsoft solitaire, i'm asked to buy it again. There is no way my purchase is over. How can I get my premium back Please?

:)

FluidAgate76 · Apr 8, 2018

Microsoft Solitaire Collection

I have already paid for Premium edition of Solitaire collection . I have changed my PC but I am not getting premium .

TalkierPuppet29 · Apr 8, 2018

Premium games already paid for

I paid for the premium version some weeks ago but it does not appear in this new update. Please amend.

Mister Getafix · Apr 11, 2018

Hi there!

If you check your
commerce page are you able to locate that purchase? To be sure did you purchase an ad free subscription through the app or store?

Can you tell us what device you are running into this issue on and can you post a photo of the error?

We will be here to help troubleshoot!

Mister Getafix

Hi there!

If you check your
commerce page are you able to locate that purchase? To be sure did you purchase an ad free subscription through the app or store?

Can you tell us what device you are running into this issue on and can you post a photo of the error?

We will be here to help troubleshoot!

criminaltools

can you please remove the ad banners too, we already pay for a premium service so there's no need to be paid twice for the same thing

Mister Quasar

Hi there GratedGuide82!

To make sure we're getting you the right information, can you clarify a bit further what you mean by "Premium"? Are you referring to the

Battlefield 1 Premium Pass?

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It can be on a different Microsoft account of yours. Please sign in to https://account.microsoft.com/billing/orders using all Microsoft accounts that you own.

maxen

Hello,

There was never any type of cross-buy deal for GTA V (this is up to publishers to offer), so I don't think your account ever owned the game, hence why this occurs. What sounds plausible is that another account had your console set as its Home Xbox, and *this
account* owned GTA V but that account has since changed its Home Xbox designation, which renders GTA V unplayable on your console unplayable unless you purchase it (or an account that owns the game is signed in when you play).

Sorry this is undoubtedly not what you want to hear, but I hope it helps clarify things. Let us know if you have any further questions about this.

premium already paid