Pre-ordered games not showing up on my Rewards account

Hello littleBobo40,

The only offer those purchases would have been eligible for is the Games on Demand offer. They are currently displayed as part of that offer's punchcard on the 1 - 2 - 3 counter at the top of the Games on Demand page. The body of that page is only for standard
edition Xbox purchases.

Hello JDAVIDSON007,

From the FAQ for that offer:

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?



Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) Games on Demand titles in the Xbox Store between 1 October 2017 00:00 UTC and 31 December 2017 23:59 UTC. You must pre-order each game before
its shown release date to qualify. Please visit http://www.worldtimeserver.com or another world time database to determine local time.

Since your purchase was not made within the offer period, it was not eligible for this offer.

Hello cannedskydiver,

Pre-orders are not eligible for MyVIP payback, as stated in our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

As Smwutches says, this purchase is eligible for the Games on Demand punchcard, which requires three eligible purchases to complete.

since you preordered it in February, it would show as a punch on your games on demand punchcard. You would need 2 other eligible purchases to complete that offer and receive the credits.

But usually when I pre order game it shows up in my apps and games as owned and I can download the pre order on my Xbox but it's not showing up in my Xbox on apps and games but maybe I have to wait longer