Pre Ordered Game’s Not Appearing In My Account After Purchase

That’s perfect. Now please go to my games and apps then go to full library and lastly go to owned games.

It’s stated as “completed” and money was taken from my account

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, make sure that it was purchased or pre-ordered under the correct account. Please sign in to https://account.microsoft.com/billing/orders and check if it’s visible from there and it it’s stated as “completed” or “pre-ordered”. Once confirmed simply remove and re-add your account on the Xbox and then go to my games and apps to install the game.

REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

It’s there , thank you so much

Were you able to check all Microsoft accounts that you own and is it stated as "completed" or "pre-ordered"?