Pre ordered Dishonored 2 didn't get Dishonored Definitive Edition

I pre ordered Dishonored 2 November 8 and can't claim Dishonored Definitive Edition from xbox live marketplace as promised.

Assistance on this matter would be appreciated

:)

 

Dishonored Definitive Edition Key

Hi i pre ordered Dishonored 2 and if you pre ordered it you would get as a bonus Dishonored Definitive Edition for free but i havent recived no message from xbox ingame or email the code hope someone can help me here is a reference from the support chat
helper 1363552738

 

Dishonored 2 pre-order

Morning all,

Wanted to clarify that when we pre-order dishonored 2 the dishonored definitive edition does not arrive until after dishonored 2 releases, correct?

 

Hey there -

Hmm. Double check that your >>Xbox Live account region matches your physical location<< as having those
mismatched can cause issues with promotions.

Let us know.

 

My xbox live account region matches my physical location

 

Today after working with the chat support and supplying all the right information this issue was solved. I was able to claim free the Dishonored Definitive Edition from the marketplace.

Thanks again support guys!