Pre Order telling me to purchase a second time

Discus and support Pre Order telling me to purchase a second time in XBoX Games and Apps to solve the problem; I purchased 2K19 Anniversary Edition, The game auto downloaded yesterday but when i try to play it it tells me i don't own it. and that i need to pre... Discussion in 'XBoX Games and Apps' started by Eli Stakzz00, Sep 8, 2018.

  1. Eli Stakzz00
    Eli Stakzz00 Guest

    Pre Order telling me to purchase a second time


    I purchased 2K19 Anniversary Edition, The game auto downloaded yesterday but when i try to play it it tells me i don't own it. and that i need to pre order again. I have receipts and order confirmations. I checked in the microsoft store it says installed/play,
    (prior to it being downloaded it said "owned"). It also says that pre orders can be charges up t 10 days before the release, but I was charged immediately in June when i pre ordered. Even got the Email order confirmation...

    Things I've done: cleared Cache, Uninstall game, Soft reset, Hard reset..

    :)
     
    Eli Stakzz00, Sep 8, 2018
    #1
  2. OroborusIII
    OroborusIII Guest
    Buying 2nd digital copy as gift, does it count towards pre-order punches

    If I pre-order a digital copy of SW Battlefront 2: Elite Edition for myself, can I also pre-order the digital Standard Edition as a gift? Will this second purchase count towards my Pre-Order Punchcard?
     
    OroborusIII, Sep 8, 2018
    #2
  3. pre order

    so i pre order Assassins Creed and then on Monday it tells me .. Their having trouble completing the my order.. but on Tuesday at 12:00 am . i got a Xbox message saying Thank you for pre ordering Assassins Cred odyssey your oder comes with a season pass
    to be delivered when the game comes... WTH Is Going on.. If Microsoft tells me I don't have the game but i get a message telling i should have the game at the same time it's not able to download cause it's telling me to pre order.. someone needs to get there
    **** together
     
    dustinisabeast1, Sep 8, 2018
    #3
  4. FreeAndSay
    FreeAndSay Guest

    Pre Order telling me to purchase a second time

    FreeAndSay, Sep 8, 2018
    #4
  5. XBF Aaron G
    XBF Aaron G Guest
    Pre orders have not been collected the day of the preorder since 2016. The developer now charges you 10 days before the game releases. So if you pre ordered then, and you don't have the game now. That means that when it came time to charge you, your order
    declined the charge and the license was revoked from the account. You would need to

    contact support
    to see if you just need to re purchase or if you need to update your card info before you do.
     
    XBF Aaron G, Nov 2, 2018
    #5
  6. FreeAndSay Win User

    Pre Order telling me to purchase a second time

  7. XBF Aaron G Win User

    Pre Order telling me to purchase a second time

    Pre orders have not been collected the day of the preorder since 2016. The developer now charges you 10 days before the game releases. So if you pre ordered then, and you don't have the game now. That means that when it came time to charge you, your order
    declined the charge and the license was revoked from the account. You would need to

    contact support
    to see if you just need to re purchase or if you need to update your card info before you do.
  8. LgBirt Win User

    Microsoft Puzzles Premium Subscription

    I purchased 1 year premium on 01/02/2018 (Order 2035286791 ) and this is the second time it is telling me my subscription has expired!
  9. Omega Abradax Win User

    Preorders

    It's a weird thing to advertise pre orders then link to a disc pre order from the ms store. Sony has digital pre orders on lock. Already have second son purchased on my PSN acct.
  10. tohellnbak Win User

    Was at Best Buy last night

    yeah I had the guy tell me 3 times.... I do not need to be there at midnight and they hold a pre order for 8 days until it is released from pre order...so there will be one with my name on it that afternoon...
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Pre Order telling me to purchase a second time

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