Pre Order telling me to purchase a second time

Eli Stakzz00 · Sep 8, 2018

I purchased 2K19 Anniversary Edition, The game auto downloaded yesterday but when i try to play it it tells me i don't own it. and that i need to pre order again. I have receipts and order confirmations. I checked in the microsoft store it says installed/play,
(prior to it being downloaded it said "owned"). It also says that pre orders can be charges up t 10 days before the release, but I was charged immediately in June when i pre ordered. Even got the Email order confirmation...

Things I've done: cleared Cache, Uninstall game, Soft reset, Hard reset..

:)

OroborusIII · Sep 8, 2018

Buying 2nd digital copy as gift, does it count towards pre-order punches

If I pre-order a digital copy of SW Battlefront 2: Elite Edition for myself, can I also pre-order the digital Standard Edition as a gift? Will this second purchase count towards my Pre-Order Punchcard?

dustinisabeast1 · Sep 8, 2018

pre order

so i pre order Assassins Creed and then on Monday it tells me .. Their having trouble completing the my order.. but on Tuesday at 12:00 am . i got a Xbox message saying Thank you for pre ordering Assassins Cred odyssey your oder comes with a season pass
to be delivered when the game comes... WTH Is Going on.. If Microsoft tells me I don't have the game but i get a message telling i should have the game at the same time it's not able to download cause it's telling me to pre order.. someone needs to get there
**** together

FreeAndSay · Sep 8, 2018

Hi there,

It would be better if you contact the official Xbox support by using this link Contact Us | Xbox Support

XBF Aaron G · Nov 2, 2018

Pre orders have not been collected the day of the preorder since 2016. The developer now charges you 10 days before the game releases. So if you pre ordered then, and you don't have the game now. That means that when it came time to charge you, your order
declined the charge and the license was revoked from the account. You would need to

contact support to see if you just need to re purchase or if you need to update your card info before you do.

FreeAndSay

Hi there,

It would be better if you contact the official Xbox support by using this link https://support.xbox.com/en-US/contact-us

XBF Aaron G

Pre orders have not been collected the day of the preorder since 2016. The developer now charges you 10 days before the game releases. So if you pre ordered then, and you don't have the game now. That means that when it came time to charge you, your order
declined the charge and the license was revoked from the account. You would need to

contact support to see if you just need to re purchase or if you need to update your card info before you do.

LgBirt

I purchased 1 year premium on 01/02/2018 (Order 2035286791 ) and this is the second time it is telling me my subscription has expired!

Omega Abradax

It's a weird thing to advertise pre orders then link to a disc pre order from the ms store. Sony has digital pre orders on lock. Already have second son purchased on my PSN acct.

tohellnbak

yeah I had the guy tell me 3 times.... I do not need to be there at midnight and they hold a pre order for 8 days until it is released from pre order...so there will be one with my name on it that afternoon...

Pre Order telling me to purchase a second time