Pre order purchase problems

Discus and support Pre order purchase problems in XBoX Games and Apps to solve the problem; Hi, I've pre ordered and purchased new cod in October 21 its now asking me to pay again? Can't get any help at all from ms as call back feature says... Discussion in 'XBoX Games and Apps' started by J. Ross, Oct 29, 2022.

  1. J. Ross
    J. Ross Guest

    Pre order purchase problems


    Hi, I've pre ordered and purchased new cod in October 21 its now asking me to pay again? Can't get any help at all from ms as call back feature says not available all the time and can't get to chat. Fuming!

    :)
     
    J. Ross, Oct 29, 2022
    #1
  2. Dérek Augusto Win User

    Pre order purchase problems

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    J. Because it was a pre-sale, this can cause some errors that the user doesn't notice until its release.

    Let's confirm your purchase

    https://account.microsoft.com/billing/orders/

    See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

    Open it, and see what is in the Status. If it is completed, or another word

    I remain at your disposal if you have any further questions.
  3. XBLRewards3 Win User

    Where is my points?

    Hi MoabitaGamer. To qualify for the Microsoft Store Pre-Order offer, purchases made to be made from microsoftstore.com as a pre-order. Your purchase of Battlefield 1 was not from microsoftstore.com and was not a pre-order. Your Forza Horizon 3 purchase was
    purchased at microsoftstore.com, but again was not a pre-order.
  4. XBLRewards8 Win User

    I didn't receive credit for pre ordering COD infinite warfare

    Hello Copacetic Creep,

    Pre-orders are not eligible for MyVIP, and therefore do not award payback for their purchase. Since your purchase was a pre-order, it was not eligible for MyVIP. There were no offers available for that purchase. The only offer that would have awarded the
    purchase of a single pre-order was our MicrosoftStore.com pre-order offer, which awarded 15,000 Credits for a physical (disc) pre-order from MicrosoftStore.com. Since your purchase was digital, it did not qualify for that offer.
  5. EggsBoxJuan Win User

    I did not get black ops 4

    Hi, if you used anything other than your account balance to pre order the game then the payment isn't taken until around 10 days before the game is released, if at that time there are insufficient funds to cover the purchase price then you should receive
    a message stating there was a problem collecting the payment. If you then do not then pay the pre order will be cancelled.

    https://support.xbox.com/games/purchasing/pre-order-faq
  6. XBLRewards8 Win User

    Rewards Mission not completing.

    Hello Zarosio,

    That page displays all purchases you make and marks them as "You pre-ordered" regardless of whether it was a pre-order or purchased post-release. Since your purchase of Skyrim was made after release and was not a pre-order, it was not eligible for a punch.
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Pre order purchase problems

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