Pre order Punch card

El Bearderino · Mar 21, 2017

On Wed. March 15 2017, I pre ordered Mass Effect Andromeda, but it never showed up on my pre order punch card, and I believe that may effect getting the 15,000 in reward points. Any help would be appreciated

:)

ronmc44420h · Mar 21, 2017

Pre order punch card issue

I am missing a punch on the Xbox live rewards pre order punch card I pre ordered call of duty ww2 and it's not showing it on Xbox live rewards and it didn't even punch the card for it

Maverickman-[xboxvenue] · Mar 21, 2017

games on demand punch card issue

On the games on demand pre order punch card I've been give a punch for South Park the fractured but whole and Call of Duty WWII. The issue is I was not given the third punch for my pre order of WWE2K18.

XBLRewards8 · Mar 22, 2017

Hello El Bearderino,

Apologies for the inconvenience. There was a yearly maintenance that occurred on the servers we use that caused processing to be delayed by a day or so. The punch for this purchase, as well as the Simply Reward progress, are now on your account.

Jav0r

It would be nice if they included pre-orders. At least lately, they moved up the dates for punch cards.

PalmettoBling

Yeah, it kinda sucks, but that's how it is. The rewards punch cards are to get people to try games they might not have otherwise. It's a promotion between Microsoft and the company for whos game it is. The same situation applies on purchasing games
vs pre-ordering. If you pre-order and a punch card comes out, it's ineligible to earn that punch card. Sucks because I do love earning the points but I realize that it's to incite those that wouldn't otherwise buy the product, and not reward those that are
already on board.

Smwutches

You'll want to post in the Xbox Rewards Questions forum in order for support to check into it for you. Keep in mind that if any of the games were preordered before the offer began on October 1, they would not count.

XBLRewards8

Hello FAD3D XAVIER,

We see that your purchase was made on December 31st. However, that title is unique since it releases after that particular Games on Demand offer has ended. Due to this, you will not receive a punch for that purchase until 96 hours after releasing. That punch
will then be applied to your Games on Demand punch card and complete it at that time. If you do not see Credits pending by that time, let us know, and we will investigate to see what happened.

Smwutches

In order to qualify, the games have to be preordered during the offer period. Since you preordered that before this offer began, it will not count.

Pre order Punch card