pre order punch card

I did the preorder punch card rewards for 15,000 which ended on da 31 of dec 2016. I bought resident evil 7 on dec 31st 2016 but it says I didn't. but its on my xbox hard drive with pre order on the icon. so I was making sure I got the 15,000 with da 3 games
I bought. is there anyway u could tell me?

:)

 

Pre order punch card issue

I am missing a punch on the Xbox live rewards pre order punch card I pre ordered call of duty ww2 and it's not showing it on Xbox live rewards and it didn't even punch the card for it

 

games on demand punch card issue

On the games on demand pre order punch card I've been give a punch for South Park the fractured but whole and Call of Duty WWII. The issue is I was not given the third punch for my pre order of WWE2K18.

 

Hello FAD3D XAVIER,

We see that your purchase was made on December 31st. However, that title is unique since it releases after that particular Games on Demand offer has ended. Due to this, you will not receive a punch for that purchase until 96 hours after releasing. That punch
will then be applied to your Games on Demand punch card and complete it at that time. If you do not see Credits pending by that time, let us know, and we will investigate to see what happened.