Pre-order payment not going through [SOLVED]

Hello! I pre-ordered Resident Evil 3 a couple of weeks ago, but when the time came to process payment, it didnt go through, i used the same payment option i've used to buy other games, the info is updated, the account has enough funds, and the card is not
even close to expiring, so im not sure what the problem is. Its a debit visa, but i dont think that has anything to do. Anyone that might know how to solve this?

EDIT: I managed to make the payment with my digital visa, the one that initially didnt work when i tried to preorder. thank you guys for the help.

:)