Pre-order not redeemed

Hello

I pre-ordered star wars battlefront 2 a while ago, and in my xbox rewards page, it does not appear as pre-ordered, and I can't get the reward for pre-ordering it. Can it be fixed?

Thank you!

:)

 

did not get my pre order bonus

i pre ordered wwe 2k17 and when i got the game i redeemed the code for the pre order bonus and it said "something went wrong on at our end" and i did not get my pre order code

 

Redeemed code online, but it didn't download my Pre-Order Bonus

I pre-ordered the Borderlands Pre-Sequel game, and redeemed the code for the pre-order bonus content on xbox.com. I have finally reached the point in game, to play the pre-order bonus, but it says I do not own it. I looked under my purchase history, and
none of the codes I have redeemed online are there. Where do I find the codes I have redeemed on xbox.com so that I may try to download it to my xbox 360 console?

 

If you preordered it before October 1, it would not be eligible for the games on demand punchcard.

 

Hello The Gwareger,

From the FAQ for that offer:

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?



Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) Games on Demand titles in the Xbox Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order each game before
its shown release date to qualify. Please visit http://www.worldtimeserver.com or another world time database to determine local time.

Since your purchase was not made during the offer period, it was not eligible for this offer.