Pre-order Jump Force

I tried pre-ordering jump force from the web browser but it won't let me. I put in the correct information, and I could order other stuff from there but it just won't let me pre-order Jump Force.

Hi Tony,

Have you tried pre-ordering this edition from the store on your Xbox? Is it only on a web browser that you are getting this error?

Have you checked if you have any balances from a previous subscription by any chance? You can check from account.microsoft.com

If your billing information is all up to date then I suggest contacting
Xbox Support so they can help you sort this out.

I am getting this error message from the web browser and on my Xbox one. So I should try to contact Xbox support so they could help me?

Also the message I am getting said this: ''We're having trouble processing your payment and we'd like to get it sorted out.'' That's what it said.

Hi Tony,

Yes, I believe contacting Xbox Support will be the best course of action since we don't have the proper tools here on the forums to look into your account for you to see what may be causing this issue

1. Contact us here
2. Select My account
3. Say No thanks to the virtual agent
4. Select Error Messages and codes.
5. Select show contact options and go to step 4
6. Select request a callback from support

I hope this helps!