Pre-order issue

Discus and support Pre-order issue in XBoX Games and Apps to solve the problem; I pre-ordered CarX Street on my Xbox series s, then the day of the games launch, my pre-order disappeared. Now it’s saying it was declined in my order... Discussion in 'XBoX Games and Apps' started by Jake Bernal, Jun 19, 2025 at 2:23 AM.

  1. Jake Bernal
    Jake Bernal Guest

    Pre-order issue


    I pre-ordered CarX Street on my Xbox series s, then the day of the games launch, my pre-order disappeared. Now it’s saying it was declined in my order history. But the money was taken out of my account, and I was able to pre-install the game

    :)
     
    Jake Bernal, Jun 19, 2025 at 2:23 AM
    #1
  2. XBF Brad A Win User

    Xbox Series X Pre order

    Hello Removable,

    Thanks for reaching out to the forums. We see you have an issue with a pre-order. Unfortunately, looks like the pre-order didn't go through properly on the day of the pre-order. There were a lot of issues with this due to all the people trying. Now that
    the pre-order is over that is why it is not going through now as the pre-order is not open currently.

    Thanks,

    Brad
  3. XBF Lance J Win User

    Pre-order issues

    Hey Michael,

    Sorry to hear about your pre-order, we want to get you on that Prestige and Blackout grind ASAP. We encourage you to visit our
    Xbox Support site in order to setup a call or live chat with one of our representatives.
  4. DieHard101xx Win User

    Pre order issue

    Thank you problem solved 😊
  5. iareBRENDEN Win User

    Pre order issue

    If you've already been charged you probably will need to request a refund. It's odd they charged you though, must have just been some glitch in the system.
  6. Francia J. Win User

    Pre order issues

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly try pre-ordering the DLC on the website itself. Here you go: https://www.xbox.com/en-US/games/store/destiny-...

    Make sure that you're also not using a prepaid card because this is a pre-ordered transaction, Microsoft will attempt to get the charge 10 days prior to the DLC releases but if you will be using the Microsoft balance for full payment it will be taken out immediately.
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Pre-order issue

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