pre order games from microsoftstore

On september and october i pre order FIFA 17 & Battlefield 1 from microsoftstore.com i suppososed to receive 15,000 points for each game and i only received points for one game. where is my others points? its almost 3 months and nothing

:)

 

i pre order battlefield 1 in xbox store i get 10$ gift code or no ?

i pre order battlefield 1 in xbox store i get 10$ gift code or no ?

but offer in microsoftstore i pre order battlefield 1 before Release date

now i get 10$ or no ?

 

I pre-order titanfall 2 from the microsoft store and have not recieved my 15,000 reward credits

Hello ClockWrkPhantom,

We have asked for confirmation for your purchase from the MicrosoftStore team. Your purchase was made on October 28th at 5:31 PM UTC (9:31 AM Pacific Standard Time). Therefore, it was no longer being categorized as a pre-order, and thus this order was not
sent to trigger this offer.

We will adjust your account to reflect this offer, but please keep in mind to purchase as a pre-order in order to be recognized for this offer. Your Credits should appear as pending before the end of next week.

 

You'll want to post in the Xbox Rewards Questions forum so support can check for you.