Pre-order game offer

Hello Diamond Descent,

We have not had a 10,000 Rewards Credits offer for pre-orders, with the exception of our September Gears of War pre-order offer. You may be thinking of our 15,000 Credit MicrosoftStore.com pre-order offer that we had up until this year. However, that offer
requires the purchase of a physical pre-order copy off of MicrosoftStore.com. Since your pre-orders were digital, they were not eligible for that offer.

The only thing pre-orders are currently eligible for is the Games on Demand offer. Pre-orders are not eligible for MyVIP, as referenced in our FAQ.

Hello Sick Yoshii,

There is no offer and there has not be an offer in the last two years that would award 5000 Credits per pre-order up to 15,000. The only offer we have had for pre-orders is the Games on Demand offer, which awards 15,000 Credits for the purchase of three
eligible pre-orders during the offer period. Since you only made one pre-order during the most recent Games on Demand that started in January and ended in March, you did not complete the offer. The only eligible pre-order you made while the offer existed was
for Sword Art Online.

Hello PeteYoon,

Pre-orders have not been a part of MyVIP Rewarding since the introduction of the program in September 2014. The only way to earn Credits for pre-order purchases is through different variations of pre-order offers we have done, with the most consistent of
those offers being the Games on Demand digital pre-order offer.

Hello Bl4ckSh33p,

Only pre-order purchases made during the offer period are eligible for the offer. Since you pre-ordered Halo Wars 2 in December, it was not eligible for the current Games on Demand offer.

Hello DeadLorda2,

That offer was a previous version of Games on Demand. That offer requires the purchase of three eligible pre-orders. Since you only purchased one pre-order, you did not complete the offer.