Pre order Final Fantasy XV and did not give me the Rewards credits!!

For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum. There were no offers to receive credits just for preordering that game digitally. It would have counted towards your Games on Demand punchcard and you would need to
purchase 2 other eligible games in order to complete that offer and receive the credits.

Otherwise, you would only receive credits if you preordered a physical disc from microsoftstore.com (and live in the US). Those credits would show as pending about 10-15 business days after the game shipped.

I am about to pre-order Final Fantasy XV but still have not received any answer for this. If I do, will the system think that I have 3 games pre-ordered? And what would happen next? Will I get charged back once it is obvious that in reality I only had 2
games pre-ordered? If that would be the case I will refrain from pre-ordering Final Fantasy XV. Could you please help me?

Hello KosmoPi,

Only purchases made during the offer period are eligible for the offer. Since your pre-order of Final Fantasy XV was made before this offer started, it was not eligible, and did not award a punch.

I'm having the same issue, I Pre-ordered Watch Dogs 2, Mafia 3 and Final Fantasy XV. Both Watch Dogs 2 and Mafia 3 have "you Pre-ordered" underneath them but Final Fantasy doesn't even though I have downloaded it to my console already. My decision to Pre-order
Final Fantasy was influenced by this offer so I really want my points.

It comes out tomorrow Thursday 19th for Australia and New Zealand. If you pre-order from EB Games which I have, they give you a code which you can redeem to get Final Fantasy XV Demo free. I checked to Xbox Store and Type 0 may be around 22GB big and Final
Fantasy XV Demo will be around 6GB big, for Xbox 1. It's 8:52 pm Wednesday 18th NZ time.