pre order credits missing?

Discus and support pre order credits missing? in XBoX Rewards & Social to solve the problem; Hi, I pre order watchdogs 2. Dishonored 2,and call of duty infinite warfare. They all 3 came out in November . I only got credit for 2 of them, so Im... Discussion in 'XBoX Rewards & Social' started by JTREADY, Dec 9, 2016.

  1. JTREADY
    JTREADY Guest

    pre order credits missing?


    Hi, I pre order watchdogs 2. Dishonored 2,and call of duty infinite warfare. They all 3 came out in November . I only got credit for 2 of them, so Im owed 15,000 for the remaining. one. Can you look into this? Thanks

    :)
     
    JTREADY, Dec 9, 2016
    #1
  2. THE MADCAP SYD
    THE MADCAP SYD Guest
    pre order credits

    hi I pre ordered gears of war 4 ultimate edition. When will I receive the 15000 reward credits?
     
    THE MADCAP SYD, Dec 9, 2016
    #2
  3. Cruizn714
    Cruizn714 Guest
    Pre-order credits

    Hello, after chatting with support I have been told that I do not qualify for the 15,000 reward credit bonus because despite purchasing three games from the list, Battlefront 2, Assassin's creed origins, and Shadow of war, I purchased Shadow of war too early.
    I purchased all three games prior to release, I simply gave you my money too soon for shadow of war to count. This seems very unfair.

    Here is the promotion in question: Xbox Live Rewards
     
    Cruizn714, Dec 9, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    pre order credits missing?

    Hello JTREADY,

    Since none of those purchases were made through the Xbox store, but from a different storefront, they were not eligible for Rewards.
     
    XBLRewards8, Dec 12, 2016
    #4
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pre order credits missing?