Pre-Order credit

Discus and support Pre-Order credit in XBoX Rewards & Social to solve the problem; I pre ordered Recore and did not get a VIP reward increase and did not receive my 15,000 reward points. Whats going on?... Discussion in 'XBoX Rewards & Social' started by Fir3FistAc3, Oct 31, 2016.

  1. Fir3FistAc3
    Fir3FistAc3 Guest

    Pre-Order credit


    I pre ordered Recore and did not get a VIP reward increase and did not receive my 15,000 reward points. Whats going on?

    :)
     
    Fir3FistAc3, Oct 31, 2016
    #1
  2. THE MADCAP SYD
    THE MADCAP SYD Guest
    pre order credits

    hi I pre ordered gears of war 4 ultimate edition. When will I receive the 15000 reward credits?
     
    THE MADCAP SYD, Oct 31, 2016
    #2
  3. Cruizn714
    Cruizn714 Guest
    Pre-order credits

    Hello, after chatting with support I have been told that I do not qualify for the 15,000 reward credit bonus because despite purchasing three games from the list, Battlefront 2, Assassin's creed origins, and Shadow of war, I purchased Shadow of war too early.
    I purchased all three games prior to release, I simply gave you my money too soon for shadow of war to count. This seems very unfair.

    Here is the promotion in question: Xbox Live Rewards
     
    Cruizn714, Oct 31, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Pre-Order credit

    Did you preorder digitally or as a physical disc from microsoftstore.com? For the 15,000 credits, you would have had to preorder as a physical disc.

    Preorders are not eligible for VIP.
     
    Smwutches, Oct 31, 2016
    #4
  5. Fir3FistAc3
    Fir3FistAc3 Guest
     
    Fir3FistAc3, Oct 31, 2016
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello Fir3FistAc3,

    Apologies for the inconvenience. We will manually adjust your account for completion of the offer. You should see the Credits pending by the end of next week.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards3 Win User

    Did not get reward points for pre-ordering Forza Motorsport 6 or 7, nor virtual keys for FM7

    Hi GDane. There was no offer that awarded for pre-ordering Forza 6. Credits for pre-ordering Forza 7 are only awarded if it was pre-ordered or purchased during the offer period. Since your pre-order was made in June, it does not qualify for the Credits.
    We are looking into the keys for your pre-order. Hang tight for those.
  8. SojerManLan Win User

    Xbox Pre Order

    In case of an pre-order, any and ALL pre-order bonuses/DLCs will be credited only to the account the pre-order was made to.
  9. XBLRewards8 Win User

    Forza 7 Sweepstakes Rewards Credits Issue

    Hello Evolved360,

    The Credits were only for pre-orders/orders made during the offer period. Since you pre-ordered in August, you only received keys (Sweepstakes entries), and not Credits.
  10. XBLRewards3 Win User

    Forza 7

    Hi Hurlamania. You pre-ordered Forza 7 on August 29, 2017. The offer started on September 18th. You qualified for the plays, but the pre-order was not eligible for the Rewards Credits. Pre-orders had to be made during the offer period for the Rewards Credits.
  11. XBLRewards8 Win User

    Missing Rewards points

    Hello Diamond Descent,

    We have not had a 10,000 Rewards Credits offer for pre-orders, with the exception of our September Gears of War pre-order offer. You may be thinking of our 15,000 Credit MicrosoftStore.com pre-order offer that we had up until this year. However, that offer
    requires the purchase of a physical pre-order copy off of MicrosoftStore.com. Since your pre-orders were digital, they were not eligible for that offer.

    The only thing pre-orders are currently eligible for is the Games on Demand offer. Pre-orders are not eligible for MyVIP, as referenced in our FAQ.
Thema:

Pre-Order credit

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