Pre-order bonus rewards never received?

So I pre-ordered Titanfall 2 almost two months before it came out with the 15,000 rewards offer. I never got said offer. When trying to discuss it with the customer support chat, they say that this particular division doesn't have direct support staff.
Apparently I'm just supposed to post this in the forum and hopefully "get an email once they notice my post". Seems like a strange procedure for a company of this scale, but who am I to question your methods? This is actually the first time I pre-ordered
directly from Microsoft, as they typically don't have the best incentives. I specifically got the ad on my Xbox One and followed the link to order. I was actually surprised to receive a digital copy, since the order details never mentioned it. I was expecting
it in the mail on release day. I hope you see this.

:)

 

Rewards no deposited for Resident Evil Biohazard Pre-Order

Order# 11086215264 never received 15,000 rewards points or pre-order bonus content for resident evil biohazard.

 

My Missions not Crediting Actions

Missing Items:

Forza Pre-order

Franken Rewards Avatar Gear

Franken Rewards Achievements

3rd Pre-Order Punchcard

Probably missing:

Forza fans bonus keys

Yes, it has been more than 48-96 hr wait time for ALL of these.

 

Hello Drunatic,

Since you purchased your copy of Titanfall 2 off of the Xbox store and not a physical disc copy off of MicrosoftStore.com, you were not eligible for this offer. This offer is only for physical disc purchases off of MicrosoftStore.com.