Pre-order bonus content ReCore

Hello, I attempted a purchase of ReCore on the Microsoft store where it was declined. I managed to get the issue resolved however it was after the release date, and I was told I could still get the pre-order bonus content due to the issue on the store as
it was attempted before it's release. I've been referred to several chats, in the end leading me here. I'm not sure if you have access to to chats on support but here is my reference number for when the issue was escalated: [Mod Removed]
and here is my gamertag: . Hopefully this issue can be resolved, thank you very much!

:)

 

recore pre order bonus

www.microsoftstore.com/.../categoryID.67154000

you can see it on the very top of the page

it was also there on the Microsoft store before it was released

 

recore pre order bonus

I got banjo kazowee a couple of days after it was realesed but I still didn't get the gift card

 

Hey ScarletKitty00 -

Apologies for any confusion, but our system is based off of when the purchase was made in its final form, not when it was originally made. We are unable to confirm you qualify for this pre-order bonus, and will be unable to provide you a code as such.