Power Supply/Xbox issue

Discus and support Power Supply/Xbox issue in XBoX on Consoles to solve the problem; My xbox power supply lights up orange and as soon as i plug it into my xbox the light flickers white then shuts off. Its a brand new power supply and... Discussion in 'XBoX on Consoles' started by Legit Challenge, Jul 16, 2015.

  1. Legit Challenge
    Legit Challenge Guest

    Power Supply/Xbox issue


    My xbox power supply lights up orange and as soon as i plug it into my xbox the light flickers white then shuts off. Its a brand new power supply and im tired of trying to talk to customer support please help me

    :)
     
    Legit Challenge, Jul 16, 2015
    #1
  2. DEVILDOG USMC 4
    DEVILDOG USMC 4 Guest
    Power supply issue.

    Just try to locate one meant for Germany I guess.
     
    DEVILDOG USMC 4, Jul 16, 2015
    #2
  3. maspien
    maspien Guest
    Power supply issue.

    So, I moved to germany from the US. I bought a 220 to 110 voltage converter that could support like 1500 watts or close to it. I plugged in the converter to the socket then the power supply in seconds I heard a buzz from the power supply. Before I could
    remove power cord a puff of smoke shot out of my power supply. Did the power supply just fry it self? If it did did was the converter faulty?
     
    maspien, Jul 16, 2015
    #3
  4. Hordie
    Hordie Guest

    Power Supply/Xbox issue

    HI Legit Challenge,

    Sorry you're having issues with your Xbox power supply. You said that this is a brand new power supply. Did this come from Xbox via the repair site? If it did, then I would suggest contacting Xbox Support located below to get another one. Also, if
    this is a replacement power supply unit, if you can try to test your Xbox, or this power supply somewhere else (family or friend with Xbox?), that would help you in determining if the Xbox has an issue, or if it's the Power Supply.

    If this is a new console and new power supply, try the troubleshooting steps below. If those do not work, then I would suggest exchanging the console where you bought it.

    Troubleshooting:

    Make sure the power supply is plugged directly into the wall and not a power strip. If that doesn't work, I would also suggest trying another known good working outlet to see if you can get the console to power up.

    No Power Solution

    Contact Xbox if this is a replacement Power Supply
     
    Hordie, Jul 17, 2015
    #4
  5. Legit Challenge
    Legit Challenge Guest
    Just from research, people have said i need a new xbox. What will happen to all my DLC's and downloaded games? And my warranty is expired, how much will it cost to have my xbox sent in for repair?
     
    Legit Challenge, Jul 17, 2015
    #5
  6. HHG Fighter
    HHG Fighter Guest
    If a new Xbox was needed, you would be able to re-download all games and DLC... It is all in your purchase history, you would not have to re pay for any of it...

    To find out an exact cost I would recommend contacting Xbox Support...

    You can call them toll free at 1-800-469-9269
     
    HHG Fighter, Oct 31, 2018
    #6
  7. Geth Win User

    Power supply issues

    Sounds like the power supply is burnt out and may need to be replaced.
  8. Jo Mari GianGuintu Win User

    Power supply issue

    No. Don't even attempt using the Xbox 360 PSU on your Xbox One. The use of any accessory other than the standard Xbox One PSU may damage your console and void your console warranty.

    You can contact Xbox Support to ask for a replacement PSU or you can process one by yourself through this website:
    myservice.xbox.com/.../welcome.aspx
  9. M3tal Daz3 Win User

    Power supply issue

    PSUs of both consoles are unique and are designed to be used only with the type of console they came with. Don't try to use a 360 PSU with a Xbox One console or you will damage it.

    Just wait until you got the proper PSU for Xbox One. It's better to exercise a little patience now than to put your console out of commission.
  10. HassanB Win User

    Power supply issues

    Hi,

    If you've already tried everything on this guide here as well as unplugged the power supply and left it off for about 15 minutes, and tried
    to use another power outlet then that would mean it's time to get your power supply replaced. You can do so by either
    contacting phone support directly, or by visiting the
    Microsoft Repair site here (you'd select Start Request > Order Items Now > Select Power Supply from the drop down).
  11. XBF Steven R Win User

    Power Supply Issue

    Hi Jaden!



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a
    new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that the troubleshooting steps listed above didn't fix the issue.



    Thank you and have a great day!
Thema:

Power Supply/Xbox issue

Loading...

  1. Power Supply/Xbox issue - Similar Threads - Power Supply issue

  2. Why doesn't my xbox one turn on but the power supply is on standby mode

    in XBoX on Consoles
    Why doesn't my xbox one turn on but the power supply is on standby mode: Good afternoon all. I was busy trying to put my xbox one on but it didn't power on. The power supply light is orange but the xbox itself won't turn on d0424860-abdc-479a-a02c-feb08b9c1494

  3. Xbox power supply orange light

    in XBoX Accessibility
    Xbox power supply orange light: For the past few days whenever I would turn my Xbox one off, the next time I go to turn it on it won’t. The power block light is orange which I think means it’s in energy-saving power mode correct...

  4. Is it my Power Supply or the Xbox itself?

    in XBoX on Consoles
    Is it my Power Supply or the Xbox itself?: Hello so everytime I plug my power supply into my xbox my power supply turns off randomly but when its not plugged into my xbox its working just fine like the orange light is on and everything it...

  5. My Xbox 360 keeps burning through Power Supplies, What can I do?

    in XBoX on Consoles
    My Xbox 360 keeps burning through Power Supplies, What can I do?: Recently my Dad gave me my Childhood Xbox 360 to keep. After a week the power supply went Red, and after I described the issues, (Xbox turning on, then shortly turning off, sound effects turning...

  6. Can I use a UK power supply & plug on a Japanese Xbox 360?

    in XBoX on Consoles
    Can I use a UK power supply & plug on a Japanese Xbox 360?: I'm looking to import a Japanese Xbox 360 to where I live in the UK, can I use my UK Xbox 360 Power supply & plug to power the console? As opposed to having to use a step down converter?...

  7. Xbox 360 E. the power supply is buzzing. doesn’t turn on. an orange light on the power...

    in XBoX on Consoles
    Xbox 360 E. the power supply is buzzing. doesn’t turn on. an orange light on the power...: So recently I’ve bought another Xbox 360 E from Facebook marketplace, and after a while of having it off in my room (unplugged), it has turned on once and the power supply is buzzing. And now it...

  8. Help for a Japanese Xbox 360 (2006 model) - step down transformer, power supply, etc. etc.

    in XBoX on Consoles
    Help for a Japanese Xbox 360 (2006 model) - step down transformer, power supply, etc. etc.: Hello, I'm Alex (Alessandro) from Italy. 1 month ago I bought an used Japanese Xbox 360 (mint condition) from a Japanese Ebay seller (100% positive feedbacks). This console is only 100-110v (in...

  9. X box series x power supply issue

    in XBoX on Consoles
    X box series x power supply issue: Guys I have been with x box for 21 years (2003). I am highly disappointed in the customer service and support I have received with this power supply issue. It’s been a roller coaster to say the...

  10. Power Supply Issue?

    in XBoX on Consoles
    Power Supply Issue?: Me, my brother and my fiancé were playing SpiderHeck on our Xbox One and were about to call it quits when the xbox shut itself off, now the brick in the back is flashing red and the xbox won’t...