Power supply issues

jadonmat10 · Jan 16, 2018

Today I was playing on my Xbox when it randomly shut off. I realized it was the power brick that was overheated and turned off. Now about an hour later plugged it back in and it worked fine.Then later that day I went on and it shut off again and now it won't
turn back on at all.it shows orange light when not plugged into Xbox one and when I plug it into the Xbox it turns white for half a second and turns off.can someone plz help

:)

onyxishere · Jan 16, 2018

Power supply issues

Can you try plugging it directly in to a wall socket and not use the surge protector?

gds1972 · Jan 16, 2018

Power Supply Issues

Hi

From what you have described it does sound like your power supply has possibly failed however to confirm this I would recommend following the

Xbox Will Not Power on support guide to confirm this. If your power supply has failed you will be able to arrange a repair/replacement directly from Microsoft through
this web site, If your console does not appear just select Register new device then you should then be able to arrange the repair/replacement of your power supply.

Geth · Jan 16, 2018

Sounds like the power supply is burnt out and may need to be replaced.

Geth

Sounds like the power supply is burnt out and may need to be replaced.

Jo Mari GianGuintu

No. Don't even attempt using the Xbox 360 PSU on your Xbox One. The use of any accessory other than the standard Xbox One PSU may damage your console and void your console warranty.

You can contact Xbox Support to ask for a replacement PSU or you can process one by yourself through this website:
myservice.xbox.com/.../welcome.aspx

M3tal Daz3

PSUs of both consoles are unique and are designed to be used only with the type of console they came with. Don't try to use a 360 PSU with a Xbox One console or you will damage it.

Just wait until you got the proper PSU for Xbox One. It's better to exercise a little patience now than to put your console out of commission.

HassanB

Hi,

If you've already tried everything on this guide here as well as unplugged the power supply and left it off for about 15 minutes, and tried
to use another power outlet then that would mean it's time to get your power supply replaced. You can do so by either
contacting phone support directly, or by visiting the
Microsoft Repair site here (you'd select Start Request > Order Items Now > Select Power Supply from the drop down).

XBF Steven R

Hi Jaden!

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a
new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that the troubleshooting steps listed above didn't fix the issue.

Thank you and have a great day!

Power supply issues