Power Supply Issue

Discus and support Power Supply Issue in XBoX on Consoles to solve the problem; I have an Xbox One and the power supply turns off every time I plug it into the Xbox. I have to unplug the power supply from the wall and take the cord... Discussion in 'XBoX on Consoles' started by JADEN X0122, Jan 22, 2019.

  1. JADEN X0122
    JADEN X0122 Guest

    Power Supply Issue


    I have an Xbox One and the power supply turns off every time I plug it into the Xbox. I have to unplug the power supply from the wall and take the cord that connects it to the outlet or it won't turn on, and when it does turn on, it just turns orange and
    sits there. When I plug it into the Xbox, it turns off about a second or two later and if I touch the power button quick enough before the power supply shuts off, I can get it to begin turning on and I hear the startup noise. What should I do?

    :)
     
    JADEN X0122, Jan 22, 2019
    #1
  2. Geth Win User

    Power supply issues

    Sounds like the power supply is burnt out and may need to be replaced.
  3. Jo Mari GianGuintu Win User

    Power supply issue

    No. Don't even attempt using the Xbox 360 PSU on your Xbox One. The use of any accessory other than the standard Xbox One PSU may damage your console and void your console warranty.

    You can contact Xbox Support to ask for a replacement PSU or you can process one by yourself through this website:
    myservice.xbox.com/.../welcome.aspx
  4. M3tal Daz3 Win User

    Power supply issue

    PSUs of both consoles are unique and are designed to be used only with the type of console they came with. Don't try to use a 360 PSU with a Xbox One console or you will damage it.

    Just wait until you got the proper PSU for Xbox One. It's better to exercise a little patience now than to put your console out of commission.
  5. HassanB Win User

    Power supply issues

    Hi,

    If you've already tried everything on this guide here as well as unplugged the power supply and left it off for about 15 minutes, and tried
    to use another power outlet then that would mean it's time to get your power supply replaced. You can do so by either
    contacting phone support directly, or by visiting the
    Microsoft Repair site here (you'd select Start Request > Order Items Now > Select Power Supply from the drop down).
  6. XBF Steven R Win User

    Power Supply Issue

    Hi Jaden!



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a
    new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that the troubleshooting steps listed above didn't fix the issue.



    Thank you and have a great day!
Thema:

Power Supply Issue

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