Power issue with Xbox One

Discus and support Power issue with Xbox One in XBoX on Consoles to solve the problem; I have my Xbox One set to Instant-on, but sometimes the console powers down completely even tho I have it in Instant-on meaning anything I have going... Discussion in 'XBoX on Consoles' started by DELTAprime, Nov 9, 2014.

  1. DELTAprime
    DELTAprime Guest

    Power issue with Xbox One


    I have my Xbox One set to Instant-on, but sometimes the console powers down completely even tho I have it in Instant-on meaning anything I have going on like a download of a game or a game still running in background stops and I can't start a download from
    SmartGlass. I have the Xbox One connected to the power socket and not a surge protector as the instructions I found on xbox.com state to do. This happens around once every 3 days to week. I have reliable power and I do not see any evidence on other devices
    like my PS4, Wii U or my computers of power outages.

    I have no idea if this is a hardware issue or a software issue. I do not want to send my console or power supply in for repair only to find out it's a software bug that will be fixed a later update.

    Thanks.

    :)
     
    DELTAprime, Nov 9, 2014
    #1
  2. Flymonkey102
    Flymonkey102 Guest
    Power issue with Xbox one s

    Hey there! Have you tried a different power outlet or a different power cable? If so and it's still happening you might need contact support and set up a repair.
     
    Flymonkey102, Nov 9, 2014
    #2
  3. BenMC1
    BenMC1 Guest
    Power issue with Xbox one s

    My xbox one s turns off within 2 seconds on turning on. Never happened before and did not have any type of electrical storm. Console is less than 6 months old.
     
    BenMC1, Nov 9, 2014
    #3
  4. Arminator Win User

    Xbox One power issue

    The Xbox One drive is like the Xbox 360 disc drive cryptographically "married" to the mainboard of the console. So you can't simply swap out a drive and expect it to work. The software on the drive has to match the encryption of the mainboard.
  5. XBF Eladio M Win User

    Xbox One Power Issue

    Thank you for taking the time time to reply to this thread, Reese.

    At this point, you would need to test this power supply unit on a different console. If you can reproduce the same results, then this would mean that you power supply unit is what is failing, and you would need to replace it.

    However if this power supply unit works on another console of the same model, then you console would be the root of the problem.

    Keep in mind that the original Xbox One console is no longer manufactured by Microsoft, nor is the console PSU. As a result, out-of-warranty support is no longer available for this particular product.

    This would indicate that the only other option that we would be able to recommend to you on the Xbox Forums, would have to be to upgrade to a new Xbox One of the S or X models.

    I'm sorry about any confusion or turmoil this might have caused.
  6. Reese2001 Win User

    Xbox One Power Issue

    I have the original Xbox One, and it loses power when I plug the chord into the xbox, as soon as I do that I hear a tick and the orange light from the power chord turns off.
  7. Whagi Win User

    Xbox One Power Issue

    What is the voltage rating on the PSU, if its 100 - 110v then you have probably blew the PSU, thats why it will be blowing your mains house fuse. A plug adapter is not the only thing you would need for a PSU with those voltage ratings, you would also have
    needed a step down transformer to convert 240v UK to 110v US.

    See here for Xbox One PSU info
    CLICK ME >>
  8. RedCarGamer Win User

    Xbox one power issues

    Since is a electronic device, and the liquid entered to inside, probably something damaged inside, like CPU or motherboard or disc. You should look for a repair. (The warranty (if you have it) will not cover for this.

    You can ask where for a repair at Microsoft
    here
    .
Thema:

Power issue with Xbox One

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