Power cable not receiving any power

FunnyMoose1 · May 30, 2016

I bought my Xbox One in London UK, then used it for 2 years in Lebanon and as soon as i connected it in Venezuela, the power cable didnt even show the orange light. Should it just buy a new power cable? Is there any chance that my console was damaged from
the voltage difference?

Thank you.

:)

onyxishere · May 30, 2016

Power cable.

Thanks for the info. However, the OP said the dog ate through his power cable, not the HDMI

onyxishere · May 30, 2016

Power cable.

I'm not sure if they would cover acts of dog. What I would recommend is calling phone support to find out if they would replace it or if you would need to purchase a new one.

If you live in North America then dial 1-800-469-9269

David_428 · May 30, 2016

You must buy a new one, also you can try some steps;
support.xbox.com/.../console-wont-power-on

In case the troubleshoot do not work, you can request a PSU on;
devicesupport.microsoft.com

David_428

You must buy a new one, also you can try some steps;
support.xbox.com/.../console-wont-power-on

In case the troubleshoot do not work, you can request a PSU on;
devicesupport.microsoft.com

EggsBoxJuan

Hi, give this a shot please.

.

Power off the xbox, remove the power cable, press the power button on the xbox several times, reconnect the power cable, remove the mains power to your receiver, wait 30 seconds and power up the receiver and power the xbox on. Does that help any ?

onyxishere

Thanks for the info. However, the OP said the dog ate through his power cable, not the HDMI

Tezzarrific

replace the figue 8 power cable before you short it out and destroy the xbox.

onyxishere

I'm not sure if they would cover acts of dog. What I would recommend is calling phone support to find out if they would replace it or if you would need to purchase a new one.

If you live in North America then dial 1-800-469-9269

Power cable not receiving any power