Power brick issues

UmeshNareppa · Mar 22, 2017

I have been using an US bought Xbox one in India with a digital gaming world power brick for the past one year and it was working fine. Now since the past two days, whenever I switch on the Xbox the power trips. Any ideas?

:)

Mister Quimby · Mar 22, 2017

Power Brick Issues

Hey there FLuX x KillzZ!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

Agent Smith1825 · Mar 22, 2017

Power Brick Issues

Yeh, it was one from eBay. I don't have the link anymore, sorry :/ I just went on eBay and searched for "Xbox One 220v Power Brick" when I looked though. Honestly I haven't had any more issues, I think it was because I didn't have it in energy saver mode,
and so it was basically on non-stop for about 24 hours. I also left it on while it installed some games. But I played through the second half of CoD: Ghosts and a little ways into Ryse, so I'd say it was about 12 hours of actual play time, plus the 12 hours
it had been on in "standby" mode or whatever.

Internet Expert · Mar 22, 2017

You will need to find the manufacturer's website (or seller's return policy) for more information about any possible warranty replacement, or just replace it with a Microsoft-branded power supply. This is, however, provided that this power supply hasn't
already caused damage to your console.

Since it's a third-party (non-Microsoft) power supply, the support forums cannot assist further with troubleshooting your device.

Mark Sherwood

Hey there

Sure you can! Your going to want to head on over to the service center (CLICK HERE) and register your product.

From there you should be able to select "replacement accessories" and your good to go!

Hope this helps.

Many thanks,

Cloud

SigmaTheDJ

There are some proper Microsoft power bricks on eBay, but the prices are quite high as there's not currently any other way to buy one.

I agree with 989 though - the third party ones are to be avoided, as they're usually low quality and probably haven't gone through a lot of testing. Also, I believe that using one would void your console's warranty due to it being an unauthorised accessory.
MS will not take responsibility if a dodgy third party PSU fries your machine.

borocat1

Same problem on my 360. A power surge wiped out the original brick, bought what I thought was a Microsoft brand replacement. It wasn't and now it overheats after 30ish minutes. Takes a couple of hours to cool down. Doesn't kill the power though. Says "reconnect
controller" and the center green light on the console goes out. (Not batteries)

Agent Smith1825

I'd love to do that. Do you know where I can go to buy one?

{Parity}

Since you have tried a different one and did not experience the issue you should probably go ahead and get it replaced. You can log in here and see what you can get done. https://account.microsoft.com/devices
If that doesn't help contact support directly. http://support.xbox.com/en-US/contact-us

Power brick issues