Power brick issue

My power brick LED goes red whenever I plug in my wired Xbox controller. It doesn't get hot or go red at any other point. The controller worked fine on the Xbox before I used it on my PC. After I tried to plug it back in to the Xbox it no longer works with
the Xbox. It still works on my PC. I tried everything I could think of to get it to work again to no avail. If I unplug the controller or everything and plug things back in it works, but if the controller is plugged back in as well the LED goes red. Checked
for bent pins or shorting in the USB ports, but that bore no fruit either. I am still able to plug in my wireless controllers into the USB ports and they charge and work just fine. I even tried to plug in just the breakaway cable by itself and the light stays
amber. But when I plugged the controller into the breakaway cable the LED immediately turned red. At a loss. Any help would be appreciated. I do understand that I may need to get a new controller, but there has to be something else that can resolve the issue.

:)

 

Power Brick Issue

Hey there



Sure you can! Your going to want to head on over to the service center (CLICK HERE) and register your product.



From there you should be able to select "replacement accessories" and your good to go!



Hope this helps.

Many thanks,

Cloud

 

Power Brick Issue

Since you have tried a different one and did not experience the issue you should probably go ahead and get it replaced. You can log in here and see what you can get done. Sign in to your Microsoft account
If that doesn't help contact support directly. Contact Us | Xbox Support

 

BahamutFire,

Wait..., did you say "...before I used it on my PC"? Yes, I know there are ways to modify the old power brick to power a PC. But, the use of the power brick with any device other than an Xbox is not recommended, not supported and could be dangerous. With
that said, based on the information you have given us (and this is just speculation) this could be a simple "load" problem. Meaning that with the modified breakaway cable, the power brick does not have enough power to go down the additional length of wire on
the wired controller and you get a red LED.... So, start with everything unplugged from the Xbox, i.e. absolutely nothing plugged into it. Then, I would suggest completely removing the breakaway cable and any other modifications and plug the power brick directly
into the Xbox. This may help isolate the cause of the problem. e.g. the controller, console or power brick. However, if the problems continues you may still need to get a replacement power brick to power the Xbox, or even a replacement controller.

I understand that there maybe a need, and it maybe fun to play "mad scientist" to modify, retrofit and re-purpose hardware. Doing this kind of stuff can be a great learning experience. However, there are no guarantees, and we part-time re-inventors must
accept the responsibility and cost of our modifications.

SA