postage authorization email does not arrive.

If you need help with a repair order, you'll need to contact Xbox Support.

You can contact Xbox Support here -
https://support.xbox.com/contact-us

If you're in the states you can call them at 800-469-9269

Consoles and Kinect sensors would receive a shipping label for you to send back the device.

If it's an accessory like a controller, shipping is not covered. You have to pay for that on your own.

I can't comment about Amazon etc... but as there may be unforseen shipping delays etc (on part of your postage service etc), all I can suggest is to be patient and wait. It'll arrive when it does.

I have no clue, this was the first I heard of it.

I emailed them about their postage, they say it will take 3-10 days after release for game to arrive.

Which sort of sucks, but I should be able to play AC3 for a week or so after I get it from them, trade it at EB, and profit.

Hi Mateus,

Thanks for the advice, I have this evening raised a order to return and repair it under warranty, i paid extra for quicker delivery, but the payment conformation hasn’t arrived yet on my email with postage details and says the order is pending although payment has been taken. I assume that the email may just come a bit later, but can you confirm this is the case?

Hi JustinKozar, my name is Courtney and I would be happy to help.

Unfortunately the only solution is through the recovery form, if they told you that an email would arrive during that time you should be aware of the main and spam trays as it may arrive there. Remember that it is a weekend, therefore, on Saturdays and Sundays, Support does not usually work.

Keep in mind that this is a public forum of the Microsoft community, where we are players like you who help other players with basic problems. This means that I am not a Microsoft employee. Having said this, I cannot help you with this problem since I am not authorized, therefore my recommendation is to wait for the email they will send you and if it does not arrive, contact Support again on Monday.

I hope you understand, I wish you good luck.

Best regards,
Courtney.