Post-Migration of Minecraft Java to Microsoft Issue

Hello,



Thank you for posting in Microsoft Community.

We understand that you're having trouble logging into your Minecraft Java account. It sounds like there may be some confusion with your email address and account information.



For us to be on the same page, may we know when did you migrated your Minecraft account to Microsoft account?

We would like to show you a timeline of the migration process so you will be aware of what could have happened to your Minecraft Java:

• 10/21/2020 - Minecraft Support first announce migration of Java to Microsoft account. (You will get to keep your Minecraft Java username.)
  
  • Java Edition is moving house | Minecraft
    
• 3/10/2022 - Last call to voluntary migrates Java accounts.
  
  • Last call to voluntarily migrate Java accounts | Minecraft
    
• 9/19/2023 - Last call to migration of Mojang account to Microsoft account with access of Minecraft: Bedrock Edition for Windows and free cape. This allows you to access to both Java and Bedrock editions and unmigrated Mojang accounts will not be able to sign in to Minecraft.net or the Minecraft Launcher to migrate.
  
  • Account migration last call | Minecraft
    
• 12/18/2023 - End of post-migration process - You no longer have access to your Java Edition account or Minecraft: Java Edition. Your capes and skins were tied to your previous Java Edition account and are not recoverable. Usernames will not be released until a later date.
  
  • I Missed my Chance to Migrate. What Happens to my Account? | Minecraft Help
    
  • Post-Migration Process FAQ | Minecraft Help
    

I hope this helps! Let me know if you have any further questions.

Sincerely,



Microsoft Community Moderator

Hello!

Welcome to the Microsoft Answers Community, a community sourced forum for answers and discussions. Sorry to hear about issues with Minecraft. Since Minecraft Support suggested to contact Xbox I recommend speaking directly with an Xbox Agent regarding this. To get in contact with support, visit https://support.xbox.com/en-us/contact-us/. Click Contact us and select Games & Apps > I can't find a game, DLC, consumable > PC. Select See contact options and select Request a Call. Do not select message with an Xbox Gamer as they won't be able to assist you with this.

I hope your issue gets fixed for you! If you have more questions related to this, feel free to reply to this post.

Have a great day,

Hello Tyrone Giffin,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

Microsoft Store, Xbox app, and Minecraft Launcher must have the same credentials to avoid getting into login issues. If you're having with the Microsoft Store and Xbox app, let us know. Please send us a screenshot of the error message. The main goal here is to have access to Minecraft Launcher and play the game. So first of all, let us verify your credentials and know where your license is and be connected to Minecraft services.

If your login:

• Sign in | Minecraft - how you log in>
  
  • Sign in with your Mojang account - have you tried How to Migrate Your Mojang Account to a Microsoft - Home (minecraft.net) account
    
  • Sign in with Microsoft - MSA - you should be able to access your account here - https://account.microsoft.com/ If you have migrated your account - MSA must be the login of the Login | Minecraft
    
    • IF Yes - Minecraft license is in
      
      • | Microsoft Order History account
        
      • or log in | Minecraft
        
    • If not - Remember the security information you've associated with your account.
      

If you don't remember a pseudonym or secondary alias

• You forgot your Microsoft account username
  

We hope it worked out for you. If not, please reply to this forum to let us know. We will be happy to follow you and help you.



Have a great day ahead of you.



Sincerely



Xbox Forum Moderator

Microsoft Community

We appreciate for your quick response, Tyrone Giffin.

We could not really imagine how important it is for you to be able to rectify this issue at the soonest possible time. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your device and applications. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team Contact us | Xbox Support

1. Select the " See Contact Options" or "Request a Call" button
   
2. Select the following drop-down menu options in the following order:
   What are you having trouble with? - XXXXXXXX
   What's the issue? -XXXXXXXXX
   
3. The third box will ask you to describe your issue and then select the "Next" button.
   
4. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
5. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.



If you have other concerns, you can create a new post here.



I wish you a good day!



Kind regards



Xbox Forum Moderator

Microsoft Community

Thanks for moving the thread, Pierce!

Hi, Geri - Thanks for reaching out.

I'm Tyrone's father - the poor guy who's been doing the bulk of the troubleshooting here. Since we are running Linux, as was previously stated in the first message (above), NOT Windows - any solutions involving the Microsoft Store or the XBox app won't work.

The Linux launcher for Minecraft Java works just fine and is updated regularly. We are able to sign in with no errors reported. We completed migration of Tyrone's Minecraft account in March of 2022, and it was working for a while. Now, however, it no longer works. Signing in isn't the problem - the problem is that Microsoft no longer recognizes Tyrone's account as that of a paid Minecraft user.

We didn't change email addresses, we can't re-migrate, we aren't locked out of Tyrone's account, and we know the username and password - signing in works - we haven't forgotten any of the details - and it's the same account we migrated in March. Nothing there has changed.

The account Order History, however, is now empty and in the Minecraft Java Edition launcher for Linux (we're using the Debian installer version) we only have access to the demo version.

Mojang confirmed our transaction ID, and from March of 2020 to June of 2022, Minecraft worked fine. It's only very recently that Tyrone has suddenly and abruptly lost access to Minecraft. There is no error message - it's just not allowing us to load anything more than the demo and when we sign Tyrone into www.minecraft.net it no longer shows that we had already purchased Minecraft once, back in March of 2020.

I actually tried to repeat the migration process, but the system said Tyrone's account was already migrated, and couldn't do it again.

I spent weeks going back and forth with Mojang support trying everything imaginable: they confirmed the email on the account, the transaction ID of the original purchase, the migration status of the account, the launcher version, and our ability to sign in and add and remove accounts in the launcher. Nothing has made any difference and Tyrone has been unable to play Minecraft all summer, and Mojang ultimately concluded there was a problem on the Microsoft side of things, and here we are. This all seems to have started after Tyrone's account was temporarily suspended for what we believe was an attempt by an unauthorized person to gain access. We changed the password, tightened up the account security, and Tyrone was able to sign in again, only the order history is blank and Minecraft can now only be played in demo mode on that account.

TLDR; Minecraft was purchased in 2020. The launcher works. We use Linux and Windows-specific solutions won't work. We have NO trouble with the username or password. Migration from Mojang was completed in early 2022. Order History is empty, we can only use the demo version, and I have run the literal gamut once already with Mojang's troubleshooting team.

Hello Tyrone Giffin,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

Microsoft Store, Xbox app, and Minecraft Launcher must have the same credentials to avoid getting into login issues. If you're having with the Microsoft Store and Xbox app, let us know. Please send us a screenshot of the error message. The main goal here is to have access to Minecraft Launcher and play the game. So first of all, let us verify your credentials and know where your license is and be connected to Minecraft services.

If your login:

• Sign in | Minecraft - how you log in>
  
  • Sign in with your Mojang account - have you tried How to Migrate Your Mojang Account to a Microsoft - Home (minecraft.net) account
    
  • Sign in with Microsoft - MSA - you should be able to access your account here - https://account.microsoft.com/ If you have migrated your account - MSA must be the login of the Login | Minecraft
    
    • IF Yes - Minecraft license is in
      
      • | Microsoft Order History account
        
      • or log in | Minecraft
        
    • If not - Remember the security information you've associated with your account.
      

If you don't remember a pseudonym or secondary alias

• You forgot your Microsoft account username
  

We hope it worked out for you. If not, please reply to this forum to let us know. We will be happy to follow you and help you.



Have a great day ahead of you.



Sincerely

Geri M.

Xbox Forum Moderator

Microsoft Community